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Occasional Contributor II

Instant Guest Portal not showing

Hi, got some problem here. Instant Guest network is working fine on iphone and several samsung phone, but on several Xiaomi phone the portal for authentication not showing, browsing showing certificate error HSTS not accepted (Lets Encrypt). 
what confuse me that the certificate is accepted well on iPhone

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Re: Instant Guest Portal not showing

In your case it seems the Xiaomi does not detect the presence of a captive portal automatically. When you open the browser instead, you most likely have a default start page like configured  that is using HTTPS like https://www.google.com.

 

The HSTS error the way of the browser informing you that you are trying to open a page called "www.google.com" but instead you receive a response from a webserver (your captive portal kicking in) that has a server certificate issued to a different name.

 

Depending on the type of mobile device, there different ways for the device to detect the presence of a captive portal. Most OS perform a HTTP check to avoid the HSTS problem, that should trigger the captive portal redirect.

 

Unfortunately I have seen many cases where certain Android-based devices (often from more cost-effective vendors) do not properly detect the presence of a captive portal. Most of the times you can only try a software update or fall back to browsing to a HTTP site. Normally, Chrome and Firefox mobile browsers work well in that regard to automatically detect and trigger the captive-portal. I.e. Firefox uses an HTTP connection to http://detectportal.firefox.com/

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Occasional Contributor II

Re: Instant Guest Portal not showing

thanks owehrli thats should explain, any suggestion on how to handle this cause nowadays this "cost effective" vendor become majority user on our network. I use instant guest captive portal with enhanced open ticked on.