Controllerless Networks

Reply
Occasional Contributor II

Instant Internal Server: Server Timeout (Radius)

Hi guys,

long story short: since i restored a old backup, my clients are unable to connect with psk & mac authentication...

i did some testing and figured out that everything works with psk only, so i suppose it's the mac-authentication.

 

show ap debug auth-trace-buf keeps showing me lines like this:

Feb  3 14:52:11  server out-of-service  *  e8:b1:fc:xx:xx:xx  24:de:c6:xx:xx:xx/InternalServer  -  -    server timeout
Feb  3 14:52:57  mac-auth-req          ->  e8:b1:fc:xx:xx:xx  24:de:c6:xx:xx:xx/InternalServer  -  -    E8B1FCXXXXXX
Feb  3 14:53:17  server out-of-service  *  e8:b1:fc:xx:xx:xx  24:de:c6:xx:xx:xx/InternalServer  -  -    server timeout
Feb  3 14:54:04  mac-auth-req          ->  e8:b1:fc:xx:xx:xx  24:de:c6:xx:xx:xx/InternalServer  -  -    E8B1FCXXXXXX
Feb  3 14:54:24  server out-of-service  *  e8:b1:fc:xx:xx:xx  24:de:c6:xx:xx:xx/InternalServer  -  -    server timeout
Feb  3 14:55:10  mac-auth-req          ->  e8:b1:fc:xx:xx:xx  24:de:c6:xx:xx:xx/InternalServer  -  -    E8B1FCXXXXXX

 

any clues?

thank you!

 

Guru Elite

Re: Instant Internal Server: Server Timeout (Radius)

Since you restored a backup, there could be a range of issues.  First check to see if there is anything in the local user database:

 

show local-userdb

 If you do not have any local users and you don't have any guest users there, you can try repairing the database from the GUI.

 

 


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
ArubaOS 8.3 User Guide
InstantOS 8.3 User Guide
Airheads Knowledgebase
Airheads Learning Videos
Occasional Contributor II

Re: Instant Internal Server: Server Timeout (Radius)

Hi Colin,

thanks for the quick reply.

the show local-userdb doesn't work on our Instant-AP's, but show users gave me a list of users:

Spoiler
guest          XXXXXXXX70cb55a5a94ed056XXXXXXXX                  Captive Portal
001b7702bc57  XXXXXXXX7c4868622d263fce6cc81bda940ab095XXXXXXXX  Radius
08edb99efa91  XXXXXXXX56a959f19d497f4060f71aec93406b7cXXXXXXXX  Radius
74e1b6323d04  XXXXXXXX6bdc16279344d7c98a65534c28fd99caXXXXXXXX  Radius
74e1b630560e  XXXXXXXX2afa2305733240d2163d6a173fb8788eXXXXXXXX  Radius
64a3cbbeb300  XXXXXXXX45529a6d7c7236b83d858fd0c9edd99cXXXXXXXX  Radius
...

 

And GUI shows something like this:

int-srv.png

 

Guru Elite

Re: Instant Internal Server: Server Timeout (Radius)

I apologize.  I did not see "instant".  Please try disabling mac authentication, see if it works, then re-enable mac authentication.


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
ArubaOS 8.3 User Guide
InstantOS 8.3 User Guide
Airheads Knowledgebase
Airheads Learning Videos
Occasional Contributor II

Re: Instant Internal Server: Server Timeout (Radius)

 
Occasional Contributor II

Re: Instant Internal Server: Server Timeout (Radius)

Thanks Colin,

but this sadly didn't work

Spoiler
Feb  3 16:47:21  mac-auth-req          ->  e8:b1:fc:XX:XX:XX  24:de:c6:XX:XX:XX/InternalServer  -  -    E8B1FCXXXXXX
Feb  3 16:47:26  mac-auth-req          ->  e8:b1:fc:XX:XX:XX  24:de:c6:XX:XX:XX/InternalServer  -  -    E8B1FCXXXXXX
Feb  3 16:47:33  mac-auth-req          ->  e8:b1:fc:XX:XX:XX  24:de:c6:XX:XX:XX/InternalServer  -  -    E8B1FCXXXXXX
Feb  3 16:47:41  server out-of-service  *  e8:b1:fc:XX:XX:XX  24:de:c6:XX:XX:XX/InternalServer  -  -    server timeout
Feb  3 16:47:46  server out-of-service  *  e8:b1:fc:XX:XX:XX  24:de:c6:XX:XX:XX/InternalServer  -  -    server timeout
Feb  3 16:47:53  server out-of-service  *  e8:b1:fc:XX:XX:XX  24:de:c6:XX:XX:XX/InternalServer  -  -    server timeout
Guru Elite

Re: Instant Internal Server: Server Timeout (Radius)

bv8,

 

Can you instant message me, so that we can obtain your tech support, so that we can possibly replicate?

 

Thanks in advance.

 


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
ArubaOS 8.3 User Guide
InstantOS 8.3 User Guide
Airheads Knowledgebase
Airheads Learning Videos
Occasional Contributor II

Re: Instant Internal Server: Server Timeout (Radius)

Any updates on this? :)

Search Airheads
cancel
Showing results for 
Search instead for 
Did you mean: