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Interpretting log message

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  • 1.  Interpretting log message

    Posted Nov 20, 2017 01:28 PM

    Can somebody please interpret this log message for me?

     

    Thanks

     

    <4142> <WARN> |stm|  sapm_gap_master_add_ap_to_resync_list: Adding AP Bldg85-rm127(d8:c7:c8:c7:2b:77) to Resync list



  • 2.  RE: Interpretting log message

    EMPLOYEE
    Posted Nov 20, 2017 01:53 PM

    That is when the master requests that the info for that AP be updated.  Do you have HA configured?



  • 3.  RE: Interpretting log message

    Posted Nov 20, 2017 02:11 PM
    We do have High Availability configured under HAP Group Configuration

    --

    *Jon Hutchinson*
    *8B Packer Ave rm 185*


    *Lehigh University(610)758-5099*


  • 4.  RE: Interpretting log message

    EMPLOYEE
    Posted Nov 20, 2017 03:06 PM

    According to engineering, it should not be a warning message.  It is just the master signaling for the local controller to send an update about that AP.



  • 5.  RE: Interpretting log message

    Posted Nov 28, 2017 08:23 AM

    Would user's get disconnected when this happens? We are getting compliants about random disconnects around campus mostly in the residence halls..



  • 6.  RE: Interpretting log message

    EMPLOYEE
    Posted Nov 28, 2017 08:29 AM

    Not from that message.



  • 7.  RE: Interpretting log message

    Posted Nov 28, 2017 08:46 AM
    What command would be the best to run to determine why clients are
    disconnecting. It's campus wide and not a particular AP. They only seem to
    disconnect for 10-15 seconds

    --

    *Jon Hutchinson*
    *8B Packer Ave rm 185*


    *Lehigh University(610)758-5099*


  • 8.  RE: Interpretting log message

    EMPLOYEE
    Posted Nov 28, 2017 09:00 AM

    There is no log message that can tell why users are disconnecting campus-wide.

     

    Do you have Airwave? 



  • 9.  RE: Interpretting log message

    Posted Dec 04, 2017 01:50 PM

    I do.. we discovered it was a HA problem.. 

     

    I found the command

    sh ap client trail-info “user MAC address”

     

    very helpful