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Is there a way to force an IAP to check in with Central?

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  • 1.  Is there a way to force an IAP to check in with Central?

    Posted Jan 30, 2014 11:59 AM

    I changed the VLAN and IP address of some IAP's and now they show as down in Central. Is there a way to force a check in? I have rebooted them a couple of times now.



  • 2.  RE: Is there a way to force an IAP to check in with Central?

    Posted Jan 30, 2014 12:48 PM

    How long have you waited for the IAP to connect to Central? I waited for almost 2 hours in my first setup.



  • 3.  RE: Is there a way to force an IAP to check in with Central?

    Posted Jan 30, 2014 12:53 PM

    It's been about an hour and half now. I guess I'll head to lunch. I wonder where the bottle neck is.



  • 4.  RE: Is there a way to force an IAP to check in with Central?

    EMPLOYEE
    Posted Jan 30, 2014 01:18 PM

    The best way to deal with this is to open case with support.  They have access and can probably zero in on your issue.

     



  • 5.  RE: Is there a way to force an IAP to check in with Central?

    Posted Jan 30, 2014 05:05 PM

    I did open a case with support. They eventually showed up in Central before anybody contacted me. Took a little over 4 hours.



  • 6.  RE: Is there a way to force an IAP to check in with Central?

    Posted Jan 31, 2014 04:39 AM

    At least it work but I am wondering what is the time neededfor the IAP and Central to link up?



  • 7.  RE: Is there a way to force an IAP to check in with Central?

    Posted Jan 31, 2014 05:46 PM

    If the pre-requisites of account creation and device to license assignment are successful, the IAP should not take more than 5 - 7 minutes to show up in the Aruba Central dashboard. The only exception to this is if the device has any configuration related issues.

     

    If you can forward the support case number I will follow up internally. 



  • 8.  RE: Is there a way to force an IAP to check in with Central?

    Posted Feb 01, 2014 12:40 AM

    Thanks for the highlight of 5 to 7 mins, will take not e of that.



  • 9.  RE: Is there a way to force an IAP to check in with Central?

    Posted Feb 05, 2014 10:32 AM

    Hi Srinip,

     

    Thanks for the offer! I was told that Aruba Activate was having some issues at the time. I have not had a problem since.

     

    Regards,

    Mark