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Problem after Upgrading to Firmware to 6.2.1.0-3.4.0.3_40346

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  • 1.  Problem after Upgrading to Firmware to 6.2.1.0-3.4.0.3_40346

    Posted Dec 09, 2013 07:22 AM

    Hi ,

     

    After upgrading the firmware from  '6.2.1.0-3.4.0.1_39461' to '6.2.1.0-3.4.0.3_40346', x3 access points out of x9 have disappeared of the VC, on Airwave the status of the AP's shows as "down" and "AP is not associated to Virtual Controller".

     

    Would anyone be able to advise why this would happen?


    Any Advice much appreciated.

     

     

    Thanks

    Nisha



  • 2.  RE: Problem after Upgrading to Firmware to 6.2.1.0-3.4.0.3_40346

    Posted Dec 09, 2013 07:35 AM

    If you actually look at the real VC on the instant, are they down in there too?

     

    And then, if you try to contact/browse to the missing instant AP GUIs, do they respond or not?



  • 3.  RE: Problem after Upgrading to Firmware to 6.2.1.0-3.4.0.3_40346

    Posted Dec 09, 2013 07:48 AM

    When i SSH into the VC IP and do a show run i can see the AP's listed as per below but they not show up on the VC GUI?

    I can also ping one of the missing AP's.

     

    allow-new-aps
    allowed-ap 6c:f3:7f:c0:e1:2d
    allowed-ap 6c:f3:7f:c0:e1:26
    allowed-ap 6c:f3:7f:c0:e1:13
    allowed-ap 6c:f3:7f:c0:e1:34
    allowed-ap 6c:f3:7f:c0:e1:2c
    allowed-ap 6c:f3:7f:c0:e1:1c
    allowed-ap 6c:f3:7f:cc:cc:28
    allowed-ap 6c:f3:7f:ce:3e:52



  • 4.  RE: Problem after Upgrading to Firmware to 6.2.1.0-3.4.0.3_40346

    Posted Dec 09, 2013 07:54 AM

    I'm not in my lab at the moment, so I can't check what the commands are, but it might be worth looking in the VC log?

     

    If there's nothing in the log that suggests a root cause, and you want a quick/dirty fix, perhaps try CLI/GUI to a down member IAP and reboot it. It might well come back?

     



  • 5.  RE: Problem after Upgrading to Firmware to 6.2.1.0-3.4.0.3_40346

    Posted Dec 09, 2013 03:24 PM
    Type on the CLI "show aps", (think that command exists on your version) do you see your APs online?

    maybe enable trace debugging and see if you can see anything in the logs...


  • 6.  RE: Problem after Upgrading to Firmware to 6.2.1.0-3.4.0.3_40346

    Posted Dec 09, 2013 05:33 PM
    Could you try SSH to the AP that is not reachable and see if you can log into the CLI using the admin username and password? If you can, then can you share the output of commands "show summary" and "show swarm state"?