Hi RKA,
Possible you see a lot of 2.4GHz client connected in the dashboard because the power settings are to high, 2.4GHz has a much bigger cellsize than 5GHz. When clients "think" the best radio is 2.4Ghz they will connect 2.4Ghz instead of 5Ghz. Are this clients really only 2,4GHz capable?
The "old" 2.4Ghz radio must be considered as legacy "best effort" WiFi.
Because the band have only 3 non-overlapping channels it will fastly have a lot of co-channel interferance from clients and APs. 2.4Ghz is occupied and must be avoided when you can.
Some options to consider:
- Create two SSID, one for guests at 2.4Ghz, one for employee for 5Ghz, or maybe one for handheld scanners at 2.4Ghz if you have this devices around.
- If you have really old corperate devices on 2,4Ghz you can consider to make two SSID "Employee 5Ghz" and "Employee 2Ghz" or make it more user friendly "Employee Slow" and #Employee Fast". End users wants FAST ;).
- Replace your client hardware
Splitting your SSID in an 2.4GHz and 5Ghz prevents that clients will automatic roam to the wrong band.
Replace your client hardware. Iam see to often that customers spend a lot of money on a good wireless infrastrucure, and on the other hand they buy the cheapest mobile phone for there employees, the Samsung J6 for example is an cheap phone which still on the market with an single-band 2,4ghz wifi adapter.
But first thing first start with lowering your transmit power ;) I can recommend you to do an prober wlan design and site survey by a certifiied wlan engineer. And not only look from the "ceiling" perspective but also from the "client" perspective.