Controllerless Networks

last person joined: 22 hours ago 

Instant Mode - the controllerless Wi-Fi solution that's easy to set up, is loaded with security and smarts, and won't break your budget
Back to discussions
Expand all | Collapse all

Unable to Upgrade Instant "Retrieve image failed"

This thread has been viewed 14 times

  • 1.  Unable to Upgrade Instant "Retrieve image failed"

    Posted Feb 21, 2013 10:56 PM

    We have a school with 25 Instant APs. The cluster is a mix of AP-105s and four AP-135s.

     

    I've tried several times to upgrade but I get the following error:

    b.png

     

     

    I used TFTP to upload the latest updates:

    a.png

     

    And ideas? I've opened a ticket with TAC, but they have't been able to resolve the issue.

     

    And if the upload failed why do the APs have to reboot?

     

    Help.



  • 2.  RE: Unable to Upgrade Instant "Retrieve image failed"

    Posted Feb 21, 2013 11:29 PM

    Welll maybe it might be a bug

    I would try to disconnnect the 135 APS and just upgrade the 105s to see if it works... if it works well then you will have to separetely upgrade the 135? the idea is that when you upgrading they just can see 105 and when you upgrade the 135 they just can see the 135 to see if it work that way?

     



  • 3.  RE: Unable to Upgrade Instant "Retrieve image failed"

    Posted Feb 24, 2013 02:14 PM
    Already done that. We were n 3.2 beta in Novemeber to resolve some issues we were having. When the official release came out we tried to upgrade and had this issue.

    I had to update the 105s and 135s separately.

    When the newest release just came out I tried to upgrade to confirm what TAC had said said that It was a bug in the beta.

    Now, here wee are. Again.


  • 4.  RE: Unable to Upgrade Instant "Retrieve image failed"

    Posted Feb 22, 2013 03:40 AM
    • You checked that TFTP (69) is opened in your lan/wan/fw environment?
    • Are your iap's units connected via mesh to each other (in 5ghz) ?


  • 5.  RE: Unable to Upgrade Instant "Retrieve image failed"

    Posted Feb 24, 2013 02:16 PM
    There is nothing blocking and ports at all on the VLAN. And we are not using mesh. All APs are wired. :-(


  • 6.  RE: Unable to Upgrade Instant "Retrieve image failed"

    EMPLOYEE
    Posted Feb 24, 2013 02:45 PM

    The best way, is to work with TAC...



  • 7.  RE: Unable to Upgrade Instant "Retrieve image failed"

    Posted Mar 05, 2013 03:34 AM
    Joseph i always found you better than TAC :-)