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WPA-2 Enterprise; Reconnect Issues

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  • 1.  WPA-2 Enterprise; Reconnect Issues

    Posted Dec 10, 2017 03:47 PM

    Running a single IAP-305 with a single SSID configured with WPA-2 Entperprise.  Authentication server is set to a RADIUS server (on-premise).

     

    The first time anyone connects it is fine, and usually thereafter.  However somtimes when a client reconnects (after already having authenticated in the past), the connection will connect but there is no network connectivity. 

     

    I was testing from my phone, I had an IP, but I could not ping in either direction.  I confirmed success on the NPS side of things.  I didn't see anything in the Aruba logs. 

    Anyone have any insight on this?  Usually just disabling WiFi and enabling fixes this, but becomes a nusance for some users.

     

    Thanks!



  • 2.  RE: WPA-2 Enterprise; Reconnect Issues

    EMPLOYEE
    Posted Dec 10, 2017 05:20 PM

    Make sure the user role is allowing all traffic.  If it is not allowing all traffic, make sure it is allowing "any any service dhcp".



  • 3.  RE: WPA-2 Enterprise; Reconnect Issues

    Posted Dec 11, 2017 06:25 PM

    ESSID is currently set to unrestricted so don't think its related to that.  Like I said, it usually works fine, but some times it doesn't.  Even when it doesn't, client still gets an IP from DHCP.  Something in the AP is blocking the traffic but I am not sure quite what it is.



  • 4.  RE: WPA-2 Enterprise; Reconnect Issues

    EMPLOYEE
    Posted Dec 11, 2017 06:33 PM

    Are you running wired clients on the same vlan as the wireless clients?



  • 5.  RE: WPA-2 Enterprise; Reconnect Issues

    Posted Dec 11, 2017 06:34 PM

    In this scenario yes.



  • 6.  RE: WPA-2 Enterprise; Reconnect Issues

    EMPLOYEE
    Posted Dec 11, 2017 07:23 PM

    ON your SSIDs, under advance, do you have broadcast filtering set to ARP or all?  That is necessary when running wired and wireless clients in the same VLAN.



  • 7.  RE: WPA-2 Enterprise; Reconnect Issues

    Posted Dec 12, 2017 05:43 PM

    It is currently set to ARP, I know disabled made no difference either.  Must it be set to All?



  • 8.  RE: WPA-2 Enterprise; Reconnect Issues

    EMPLOYEE
    Posted Dec 12, 2017 05:46 PM
    Arp or all should be fine. You would need to do that with all of your SSIDs.


  • 9.  RE: WPA-2 Enterprise; Reconnect Issues

    EMPLOYEE
    Posted Dec 12, 2017 05:47 PM
    Arp or all should be fine. You would need to do that with all of your SSIDs.


  • 10.  RE: WPA-2 Enterprise; Reconnect Issues

    Posted Dec 12, 2017 05:47 PM

    Only have the 1 SSID.  It is currently happening on my device right now.  What should I do to test while issue is here?



  • 11.  RE: WPA-2 Enterprise; Reconnect Issues

    EMPLOYEE
    Posted Dec 12, 2017 05:54 PM
    What version of Instant are you running?


  • 12.  RE: WPA-2 Enterprise; Reconnect Issues

    Posted Dec 12, 2017 05:55 PM

    6.5.3.2-6.5.3.2_60886



  • 13.  RE: WPA-2 Enterprise; Reconnect Issues



  • 14.  RE: WPA-2 Enterprise; Reconnect Issues

    Posted Dec 12, 2017 06:01 PM

    Is this issue know?  I was seeing the same issue on an IAP-225 with current firmware.

     

    Thanks



  • 15.  RE: WPA-2 Enterprise; Reconnect Issues

    EMPLOYEE
    Posted Dec 12, 2017 06:04 PM

    I thought you only had one AP...



  • 16.  RE: WPA-2 Enterprise; Reconnect Issues

    Posted Dec 12, 2017 06:38 PM

    That was at a different location. Different Radius server as well



  • 17.  RE: WPA-2 Enterprise; Reconnect Issues

    EMPLOYEE
    Posted Dec 13, 2017 09:14 AM

    To be clear:

     

    What kind of clients have this reconnect issue?

    What kind of radius server is in use?

    Does the reconnect issue happen all of the time or some of the time?

    What is providing DHCP in this network?

    When did the problem start?



  • 18.  RE: WPA-2 Enterprise; Reconnect Issues

    Posted Dec 13, 2017 10:06 AM

    Duplicate, disregard.



  • 19.  RE: WPA-2 Enterprise; Reconnect Issues

    Posted Dec 13, 2017 10:06 AM

    What kind of clients have this reconnect issue?

    • As far as I know, just mobile devices.

    What kind of radius server is in use?

    • Windows Server 2012

    Does the reconnect issue happen all of the time or some of the time?

    • Some of the time

    What is providing DHCP in this network?

    • The radius server

    When did the problem start?

    • Since WPA2-Enterprise was implemented