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WiFi Clients not getting IP Address - IAP 315 - Radius - VLAN

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  • 1.  WiFi Clients not getting IP Address - IAP 315 - Radius - VLAN

    Posted Sep 13, 2019 05:18 AM

    Hi

     

    We are trying to set up an Aruba cluster using Windows NPS to authenticate. The clients are authenticating but are not receiving IP Addresses.

     

    Also our support here is a little strange, i have no real access to the NPS server as these are manged by our head office in another country, the config of the NPS has been checked with a working Aruba Cluster, the switches have been setup by an external company, although we can putty on to them and make changes.

     

    PS: When setting up the Aruba's initially (away from active network), i had two green lights, now when connected to live network i have an amber and green light.

     

    I have included network info below.

     

    Network Info

    Switch

    Cisco Stack 3750

     

    VLAN

     

    VLANID: 20 - Management

    Description: Infrastructure VLAN

    IP Address: 172.21.61.65 255.255.255.192

     

    VLANID: 63 - Wifi Clients

    IP Address: 172.21.63.1 255.255.255.0

    IP helper-address: 172.21.61.97 - DHCP

    IP helper-address: 172.21.61.93 - DNS

     

    VLANID: 40 - Wired Clients

    Description User Data VLAN

    IP address: 172.21.62.1 255.255.255.0

    IP helper-address: 172.21.61.97

    IP helper-address: 172.21.61.93

    IP helper-address: 172.21.61.98

     

    Port Information for Aruba IAP

    Interface: GigabitEthernet5/0/1

    Description: Wireless Access Point LAN-AP004

    Switchport access: vlan 20

    Switchport trunk allowed: vlan 20,63

    Switchport mode: access

    Power inline port priority: high

     

    Aruba Cluster

    Virtual Controller IP: 172.21.61.66



  • 2.  RE: WiFi Clients not getting IP Address - IAP 315 - Radius - VLAN

    MVP EXPERT
    Posted Sep 13, 2019 05:56 AM

    Your switch port needs to be a trunk port where the IAP is connected.

     

    Switchport mode: access


  • 3.  RE: WiFi Clients not getting IP Address - IAP 315 - Radius - VLAN

    Posted Sep 13, 2019 06:24 AM

    Hi Craig

     

    Thank you for your quick response. I will be on site next week and will update this post once configured.

     

    Kind regards

     

     



  • 4.  RE: WiFi Clients not getting IP Address - IAP 315 - Radius - VLAN

    Posted Sep 19, 2019 07:00 AM

    Hi Craig

     

    Sorry for late reply. I have changed the mode to trunk, however, now i am unable to access the IAP at all.

     

    Before changing to trunk we needed to change the encapsulation to dot1q.

     

    Kind regards