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New Contributor

client suddenly lost connection randomly

Hi all,

 

I need some help here.

 

Some clients that connect to AP has suddenly disconnected by itself.

It happened on random devices at random times.

 

When i tried to check the log using 'show ap client trail-info' command on devices that disconnected, the log show this info 'wlan driver excessive tx fail quick kickout'.

 

Standalone Controller: Aruba 7210 with os version 8.6.0.2

AP: 305 and 315

 

Any ideas what causes these?

Highlighted
MVP Guru

Re: client suddenly lost connection randomly

If you don't get a quick answer, please open a case with Aruba support.

--
If you have urgent issues, please contact your Aruba partner or Aruba TAC (click for contact details).
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Guru Elite

Re: client suddenly lost connection randomly


@merkusi wrote:

Hi all,

 

I need some help here.

 

Some clients that connect to AP has suddenly disconnected by itself.

It happened on random devices at random times.

 

When i tried to check the log using 'show ap client trail-info' command on devices that disconnected, the log show this info 'wlan driver excessive tx fail quick kickout'.

 

Standalone Controller: Aruba 7210 with os version 8.6.0.2

AP: 305 and 315

 

Any ideas what causes these?


This has already been observed.  Please open a Technical Support case to get to the bottom of your specific issue.


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
ArubaOS 8.5 User Guide
InstantOS 8.5 User Guide
Airheads Knowledgebase
Airheads Learning Videos
Remote Access Point Solution Guide
ArubaOS Consolidated Release Notes
ArubaOS 8 ViA VPN Solution Guide
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Super Contributor II

Re: client suddenly lost connection randomly

If max-tx-fail retries value is reached, then the client will be deauthed from the AP. But like everyone has been saying, I would open a TAC case.

 

 

 

 

Dustin Burns
Senior Mobility and Access Engineer @WEI
ACMX#509 | ACCP | ACSA | ACDA | ACEA | CCNP | CCDP | CCNA Wireless

If my post address your queries, give kudos and accept as solution!
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Guru Elite

Re: client suddenly lost connection randomly

To be clear, this is an issue that is known.  Please open a technical support case to see if the fix applies to you or if this message is generated by a situation that is not currently fixed.


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
ArubaOS 8.5 User Guide
InstantOS 8.5 User Guide
Airheads Knowledgebase
Airheads Learning Videos
Remote Access Point Solution Guide
ArubaOS Consolidated Release Notes
ArubaOS 8 ViA VPN Solution Guide
Highlighted
New Contributor

Re: client suddenly lost connection randomly

I’m sorry for my late response.

 

I’ve tried many ways in attempt to solved this problem but still no avail.

 

I will follow your suggestion to open ticket for this case.

 

Thank you very much for the helps and I’m sorry for my bad English

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