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unable to download firmware from ASP

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  • 1.  unable to download firmware from ASP

    Posted Mar 05, 2020 09:53 AM

    Trying to download IAP firmware image 8.6.0.2-8.6.0.2_73853 from ASP Software portal. Download is failing with error message: 

    Http failure response for https://asp.arubanetworks.com/api/v1/files/RmlsZTowNDU0M2ZmMC0zNjM3LTExZWEtODgyZi1mZmZhYzBiNzgzYTY=/download: 404 OK

     

    Looks like it can't find the file??



  • 2.  RE: unable to download firmware from ASP

    MVP GURU
    Posted Mar 05, 2020 09:56 AM

    Did you check to see if http/https is allowed out from the IAP? Firewall blocking?



  • 3.  RE: unable to download firmware from ASP

    Posted Mar 05, 2020 10:41 AM

    I'm actually trying to download the image to my laptop from the support portal. We do allow ports 80 and 443 on the firewall and I'm able to download software files from some other vendors over HTTPS without a problem.



  • 4.  RE: unable to download firmware from ASP
    Best Answer

    MVP EXPERT
    Posted Mar 05, 2020 10:51 AM

    Don't worry I get exactly the same, so I suspect it is an issue with ASP at the moment. You can always call TAC who I suspect will provide you with the file.



  • 5.  RE: unable to download firmware from ASP

    Posted Mar 05, 2020 10:55 AM

    Thanks for the info! That helps. Appreciate it.



  • 6.  RE: unable to download firmware from ASP

    Posted Mar 05, 2020 11:10 AM

    Hi!

    We also have the same problem today

     

    The old Support Portal ist still working for me:

    https://support.arubanetworks.com/default.aspx

     

    Maybe that helps...



  • 7.  RE: unable to download firmware from ASP

    Posted Mar 06, 2020 08:14 AM

    Appears that the problem is resolved today.