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Regular Contributor II

unable to download firmware from ASP

Trying to download IAP firmware image 8.6.0.2-8.6.0.2_73853 from ASP Software portal. Download is failing with error message: 

Http failure response for https://asp.arubanetworks.com/api/v1/files/RmlsZTowNDU0M2ZmMC0zNjM3LTExZWEtODgyZi1mZmZhYzBiNzgzYTY=/download: 404 OK

 

Looks like it can't find the file??


Accepted Solutions
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MVP Guru

Re: unable to download firmware from ASP

Don't worry I get exactly the same, so I suspect it is an issue with ASP at the moment. You can always call TAC who I suspect will provide you with the file.


ACMP, ACSA, ACDX #985
If my post addresses your query, give kudos:)

View solution in original post


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Super Contributor I

Re: unable to download firmware from ASP

Did you check to see if http/https is allowed out from the IAP? Firewall blocking?

Dustin Burns
Senior Mobility and Access Engineer @WEI
ACMX#509 | ACCP | ACSA | ACDA | ACEA | CCNP | CCDP | CCNA Wireless

If my post address your queries, give kudos and accept as solution!
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Regular Contributor II

Re: unable to download firmware from ASP

I'm actually trying to download the image to my laptop from the support portal. We do allow ports 80 and 443 on the firewall and I'm able to download software files from some other vendors over HTTPS without a problem.

Highlighted
MVP Guru

Re: unable to download firmware from ASP

Don't worry I get exactly the same, so I suspect it is an issue with ASP at the moment. You can always call TAC who I suspect will provide you with the file.


ACMP, ACSA, ACDX #985
If my post addresses your query, give kudos:)

View solution in original post

Highlighted
Regular Contributor II

Re: unable to download firmware from ASP

Thanks for the info! That helps. Appreciate it.

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Frequent Contributor I

Re: unable to download firmware from ASP

Hi!

We also have the same problem today

 

The old Support Portal ist still working for me:

https://support.arubanetworks.com/default.aspx

 

Maybe that helps...

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Regular Contributor II

Re: unable to download firmware from ASP

Appears that the problem is resolved today.

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