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Occasional Contributor II

ClearPass Policy Manager must be rebooted from time to time

Hi all,

we have a strange behavior with the ClearPass Policy Manager 6.6.7.96909 on CP-VA-5K platform. Since two weeks CP stops from time to time to work. After rebooting it works again. We can not see any special overload under ClearPass > Monitoring > System Monitoring > / Process Monitor / Network / ClearPass!

 

Any idea welcome,

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Accepted Solutions
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Re: ClearPass Policy Manager must be rebooted from time to time

Please do get a TAC case raised for this so that they can gather the logs and analyse.

If you do find yourself at the point where you think you need to reboot, please gather the logs first.  It may be worth trying to restart the services instead rather than a full reboot.

 

service restart all

If my post is helpful please give kudos, or mark as solved if it answers your post.

ACCP, ACCX #817, ACMP, ACMX #294

View solution in original post

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Occasional Contributor II

Re: ClearPass Policy Manager must be rebooted from time to time

Hi Michael_Clarke,

thanks for your answer. We will open a Case.

Thanks,

View solution in original post


All Replies
Highlighted

Re: ClearPass Policy Manager must be rebooted from time to time

Please do get a TAC case raised for this so that they can gather the logs and analyse.

If you do find yourself at the point where you think you need to reboot, please gather the logs first.  It may be worth trying to restart the services instead rather than a full reboot.

 

service restart all

If my post is helpful please give kudos, or mark as solved if it answers your post.

ACCP, ACCX #817, ACMP, ACMX #294

View solution in original post

Highlighted
Occasional Contributor II

Re: ClearPass Policy Manager must be rebooted from time to time

Hi Michael_Clarke,

thanks for your answer. We will open a Case.

Thanks,

View solution in original post