VisualRF does not see the full list of active access points

[SteveDowling]

We're in the process of commissioning a new installation of AirWave 7.7.9 and are having fun with Visual RF.  
We can successfully load floorplans and are currently placing the APs in the correct locations on those floorplans.  Not a job I want to do twice!

However... we have a situation where one of our (live, active) AP-135s fails to show up in the VisualRF list of deployed devices.

How do we get VisualRF to re-scan the ap-database and (hopefully) find the rest of our APs?

[cjoseph]

Does the access point show up in Airwave outside of visualrf?

[SteveDowling]

Yes indeed. 

I can extract reports from it, see the number of connected clients and suchlike. 

[cjoseph]

There is a button that allows you to hide access points that are already placed. Did you try toggling that? In addition, one of the properties of the access point is where it might be in visualrf (location). See if that property exists.

[SteveDowling]

Yes, I've found it; the "Add Deployed Device" dialog has the option to Hide Devices already added to VisualRF.  This shows/hides the APs already laid out on floorplans; devices already laid out are marked as 'banned', available devices are marked as an AP650.  
I've just re-provisioned this AP, rediscovered it with AirWave, (both successfully).  VisualRF continues to ignore this AP.

[SteveDowling · Accepted solution]

Eventually... There's nothing a good old reboot won't cure! (But we had to go to that extent.) Problem cleared.

[mharing]

Has this issue ever been resolved? I'm having the same issue with a customer right now, but we are missing multiple APs that are UP and Active in AirWave. They are not hidden or mapped to other floor plans. We are currently running 8.2.3.1 and it's a brand new server.

[dualie]

Disabling and enabling Visual RF engine did the trick, running release 8.2.3.1 as well.

Kudos to VFabian!

[mharing]

Tried that method and did work on airwave with low number of devices, doesn't always work on airwave with high number 2000+ devices. Also have to stop start it seems like every time new devices come in. Is there a time period we should wait before checking? I think we waited about 10-15 mins.



Michael Haring | Senior Network Engineer
Comm Solutions Company | www.commsolutions.com
Email: mharing@commsolutions.com
Mobile: 610-858-1484 | Work: 610-889-1288

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[WiFi-CPP]

I have the same exact issue. Even if disabling and enabling  VisualRF won't fix it immediately. I still have to wait days for the newly added APs to come up on the virualRF list. I never tried rebooting Airwave but I don't think that is a fair solution that I have to reboot it every time I have to add an AP. Aruba HPe needs to fix this.

I have 8.2.3.1 version and around 1800 APs and counting.