Why does RabbitMQ service fail to start?

Aruba Employee
Aruba Employee

Environment : Airwave 7.7


Upon creating a new group or folder on  Airwave server. The browser spins and cannot move further.


In 7.7 we have introduced RabbitMQ messaging service. We experience issues with folder/group creation if the service does not come up


Kill the process using port 5672 so that RabbitMQ service can start hence resolving the issue


1) Create a folder on the GUI and tail -f /var/log/httpd/error_log on the CLI simultaneously
We will see errors associated with RabbitMQ in the log. Errors associated with RabbitMQ service will also be seen in /var/log/service_watcher

2) Exectue netstat -anp | grep 5672
Check which process is utilizing the port 5672. Usually in a RedHat environment we will see the process utilized by Apache QPID. It's a similar AMQP service as RabbitMQ

3) Kill the process using port 5672. To ensure that the issue does not re-appear upon a reboot, uninstall qpid packages or execute "chkconfig qpidd off" and kill the process.

You should now be able to create groups and folders if the issue was associated with RabbitMQ.

Version history
Revision #:
1 of 1
Last update:
‎04-08-2015 10:43 AM
Updated by:
Labels (1)
Search Airheads
Showing results for 
Search instead for 
Did you mean: