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Airwave Cannot List APs

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  • 1.  Airwave Cannot List APs

    Posted Jan 29, 2015 12:59 PM

    I recently configured my new 7210 controllers to talk to Airwave however now in Airwave web gui when I go to APs/Devices > List I get the error message.  rebooting didn't help.  I already emailed Aruba support but just curious if anyone else had a fix, thanks.  

    Error

    The server has encountered an error while performing your request. Contact Aruba Technical Support at support@arubanetworks.com or 1-800-943-4526 (800-WiFi-LAN).

    Time: Thu Jan 29 10:50:48 2015
    URL: /nf/ap_list

     

    screenshot below:

    airwave.png


    #7210


  • 2.  RE: Airwave Cannot List APs

    Posted Feb 15, 2017 06:19 AM

    Greetings,

    I had a problem this like. But, this error is apresentated when I try extract a report in "Genereated" and "Definitions".

    Solution: Change time zone of the Airwave.

     

    1º # cd install/

    2º #./time-setup

    3º Then select the 2) Change Time zone.

    4º Specify the continent, select the country and save the changes.

     

    I hope have helped.

     



  • 3.  RE: Airwave Cannot List APs

    EMPLOYEE
    Posted Feb 17, 2017 11:53 AM

    When you visit that page, you can get more data on the error by checking /var/log/httpd/error_log.  This would help determine if it's a db issue, or a process transaction issue.  This would be all the info needed to open a support case to debug the issue quickly.