Airwave: Controller read/write management cannot be configured

[mhausmann]

Hello everyone, can someone help me?

I have an Airwave instance and a virtual controller (standalone).

Unfortunately, I can't adjust the management level so that it can be managed.

The message is: "The following devices do no support management mode"

Snmp is configured in version 1 / 2 and 3, monitors work too.

The user is also stored on the controller, also the sending of CLI commands via Airwave works. What am I doing wrong ?

Under Device -> Manage the read/write point is also grayed out.

[rgin]

What version of AirWave, firmware version / model of controller?

Also, please double check the Aruba Best Practice guide / Supported Device guide

[Vishnu Mannil]

How did we add the device on Airwave? When you say virtual controller i assume you are reffering to IAP? If so IAP talks to Airwave over https and not snmp.
In both ways as Rob mentioned please share the Airwave and controller version.

[mhausmann]

Hello Guys,

thank you so far.

Airwave is version 8.2.7.1

The Controller is a mobility controller as VM , version 8.4.0.

I tried the discovery way, and manually add the devices.

Both ways work, like I said, I am able to monitor.

But I am not able to change it to manage read/write.

[Vishnu Mannil · Accepted solution]

AirWave supports only monitoring and software upgrades on Aruba devices running ArubaOS 8.0.0.0 or later. Below is a snapshot from the support guide.

[mhausmann]

Like I wrote in my post before:

The Controller is a mobility controller as VM , version 8.4.0.

Regards :)

[Vishnu Mannil]

Right. Airwave supports only monitoring for 8.0.x and above version of the controller and not manage. That is why we see the manage option greyed out.

[mhausmann]

Ok now I understand !

Shame over me :)

Okay.

I will now try to add the controller, and activate monitoring from start...