Network Management

We have airwave to manage our aruba network devices. We have configured Airwave to generate a mail when a device goes down. We would like to generate a ticket automatically in Servicenow..Is there any possible way to integrate Aruba Airwave and Servicenow????

Currently this is not supported. You can raise a feature request for the same.

Is there any API available to do airwave integration with Service Now??

Airwave integration with service now is not supported as of now and will be a feature request.

API are available on Airwave however, not sure if that helps with integration with service now. You can see the available APIs under Home --> Documentation tab when you login to Airwave.

currently i can think of no other option.

But i researched and reached this https://techyhost.com/free-data-monitoring-apps/ in which airwave and service integration is explained in detailed.

Regards.

Hi,

Please use the Alerts and Triggers section on AMP to set triggers for any event which you would want to get a service now ticket created. For all such triggers, configure Airwave to send email to service now.

There is a way on Service now to open tickets for inbound emails.

Regards,

Quamruz.