Network Management

Good evening. Have a question regarding the upgrading of Aruba MAS devices. If I do a firmware upgrade and set it for scheduled reboot longer than 1 hour it installs the new code but fails on the scheduled reboot.

If I go under 1 hour it works just fine. My code version for Airwave is 7.7.11.

Here is an example of a failed job:

Fri Jun 27 15:59:47 2014: Starting a pass for Memorial 36,37,38
Fri Jun 27 15:59:47 2014:   Executing Firmware Upgrade Job Memorial 36,37,38
Fri Jun 27 15:59:47 2014:     MEMOIDF-RM117-APOE-38 needs firmware update
Fri Jun 27 16:02:27 2014:     MEMOIDF-RM117-APOE-38 firmware download success
Fri Jun 27 16:02:27 2014:     MEMOIDF-RM117-APOE-36 needs firmware update
Fri Jun 27 16:05:07 2014:     MEMOIDF-RM117-APOE-36 firmware download success
Fri Jun 27 16:05:07 2014:     MEMOIDF-RM117-APOE-37 needs firmware update
Fri Jun 27 16:07:46 2014:     MEMOIDF-RM117-APOE-37 firmware download success
Fri Jun 27 16:07:46 2014: Pass complete for Memorial 36,37,38
Fri Jun 27 17:15:48 2014: Starting scheduled job Memorial 36,37,38
Fri Jun 27 17:15:48 2014: Starting a pass for Memorial 36,37,38
Fri Jun 27 17:15:48 2014:   Executing Firmware Upgrade Job Memorial 36,37,38
Fri Jun 27 17:15:48 2014:     Firmware upgrade timed out for MEMOIDF-RM117-APOE-38
Fri Jun 27 17:15:48 2014: Job failed, sending email for Memorial 36,37,38

Here is an example of a succesful job run:

Tue Jul  8 17:17:00 2014: Starting a pass for Franklin All Switches
Tue Jul  8 17:17:00 2014:   Executing Firmware Upgrade Job Franklin All Switches
Tue Jul  8 17:17:00 2014:     FRANIDF-RM7-APOE-SW7 needs firmware update
Tue Jul  8 17:19:45 2014:     FRANIDF-RM7-APOE-SW7 firmware download success
Tue Jul  8 17:19:45 2014:     FRANIDF-MARG-APOE-SW9 needs firmware update
Tue Jul  8 17:22:30 2014:     FRANIDF-MARG-APOE-SW9 firmware download success
Tue Jul  8 17:22:30 2014:     FRANIDF-SOUTH-APOE-SW5 needs firmware update
Tue Jul  8 17:25:12 2014:     FRANIDF-SOUTH-APOE-SW5 firmware download success
Tue Jul  8 17:25:12 2014:     FRANMDF-APOE-SW1 needs firmware update
Tue Jul  8 17:27:53 2014:     FRANMDF-APOE-SW1 firmware download success
Tue Jul  8 17:27:53 2014: Pass complete for Franklin All Switches
Tue Jul  8 18:00:00 2014: Starting scheduled job Franklin All Switches
Tue Jul  8 18:00:00 2014: Starting a pass for Franklin All Switches
Tue Jul  8 18:00:00 2014:   Executing Firmware Upgrade Job Franklin All Switches
Tue Jul  8 18:00:01 2014:     FRANIDF-RM7-APOE-SW7 needs firmware update
Tue Jul  8 18:00:01 2014:     FRANIDF-MARG-APOE-SW9 needs firmware update
Tue Jul  8 18:00:02 2014:     FRANIDF-SOUTH-APOE-SW5 needs firmware update
Tue Jul  8 18:00:03 2014:     FRANMDF-APOE-SW1 needs firmware update
Tue Jul  8 18:00:03 2014: Pass complete for Franklin All Switches
Tue Jul  8 18:01:00 2014: Starting a pass for Franklin All Switches
Tue Jul  8 18:05:14 2014:     FRANIDF-SOUTH-APOE-SW5 firmware is up to date
Tue Jul  8 18:05:14 2014:     FRANMDF-APOE-SW1 firmware is up to date
Tue Jul  8 18:05:14 2014: Pass complete for Franklin All Switches
Tue Jul  8 18:06:00 2014: Starting a pass for Franklin All Switches
Tue Jul  8 18:06:00 2014: Job finished, deleting Franklin All Switches

I have an open case and so far no answer. We have just extended the SNMP timeout to 300 seconds versus default 120.

Thanks,

Hi,

I have the same issue using Airwave 8.0.6.3.

Any idea what the cause is ?

Regards,

John Gillespie

What firmware is the switch running?  Is the switch in management or monitor only mode in AirWave?  The switches need to be in management mode for the reboot feature to work currently.

QA will do some additional testing on this as well as file a RFE to allow for switch reboot in monitor only mode..

The devices are in Manage Read/Write mode.

I've had the problem with Aruba Wireless Controllers models 620, 650 and 3600.

I just ran into this problem with AirWave 8.0.8.1.  I have opened a TAC case but they have not given me an answer yet.