Network Management

Hi we host airwave to manage our customers networks. Sometimea we provide a client with a user account in airwave to check their network status.

Now we have customer with 2 offices - so in our airwave these are 2 different groups, each of them with a virtual controller

I can not find a way to provide this airwave user access/permissions to these two groups, I can only select one group&folder

Ia there a way I can peovide access to multiple groups to just one airwave user?

Roles for visibility aren't restricted by group.  They are restricted by folders only.

 

When you create a role, the 'Top Folder' dropdown has the option to select multiple Top folders.  This is where you'd select the 2 folders that the customer can view.

 

Devices in the folders determine which groups the user role has, so if you want the customer to only see 1 group, then all the devices should be in 1 group.  If just 1 device in the group is in a visible folder, then customer will see that group.

HI there, thanks for your answer.. but I can only select ONE Folder setting up a Role..

 

So I need to select 2 folders ( 2 groups)

I am using Airwave  8.2.6

 

 

Can you provide screenshots?  Here's what I'm trying to outline:

 

1) from drop down -> choose multiple top folders option

2) the folders should get checkboxes next to them

 

Groups and folders are separate organizational aspects in AirWave.  Groups are added from the group tab, but folders are added from the Devices list at the bottom of the page (just trying to make the distinction between folders and groups clear).  For folders: navigate to Devices tab (historically AP/Devices) and scroll to the bottom of the page to check your folder structure:

 

As it sounds to me like you have several groups, but just 1 folder if you're only able to select 1.  In which case if you only have 1 folder, you'll have to create folders and move the devices into the proper folder tree before defining the roles.

Thanks, that worked. 

Hi,

 

is there a way I can restrict the User to see NO group at all?

No, we dont have option to hide groups for user.