Network Management

Hi,

i've updated my config to use a encryption and password on guest access. Now all my AP's are mismatched. And when i click on the error it shows that the config of the guest access was not deployed. 

"

Mismatches for VC: vcArubaAPs

Change to VC configuration:

virtual-controller-vlan 1 255.255.255.0 192.168.1.1 

wlan ssid-profile GH-Gast 

 opmode wpa2-psk-aes 

 wpa-passphrase xxxxxxxx 

"

log shows"

2018-03-09 11:34:55,472 INFO  Config       19 Message sent
{
  "command": "audit_result_update",
  "ap_id": 19,
  "audit_status": "Error"
}

"

Any idea why, and how to resolve this?

Thanks

Hi,

Are you managing the device using instant gui or template?

Regards,

Pavan

I use a the instant Config option.

I also see the next error on VC List:

Last contacted:

3/9/2018 1:35:44 PM
Config Status:

Error--- config version[6.5.4.0-6.5.4] not found in command model list
Subordinate APs:

15
Configuration:

Mismatches

(3)

Overrides

(0)
Config Progress:

Requesting running config

(since 3/9/2018 1:40:49 PM)

Hi,

What status message you are seeing in APs/Devcies>monitor page of VC?

If you are seeing igc policy mismatch then we need to allocate proper policy version in Groups>Instant GUI>Airwave page.

Make sure set proper version, setting wrong version will reset entire configuraiton to default.

Hi,

how to see what version i have to set? There are a few.

Hi,

Share the screen shot of APs/Device>moitor page of VC aswell.

Is this what you need?

The policy version is the version in the top right next to the help link.  It looks like 4.1.1 in your screen shot.  You need to migrate the group to match the group policy to the IAP firmware version as different firmware versions unlock different features.

Ok 4.1.1 is the current version i think?

But how to see to what version i need to update?

I recently updated my firmware for the IAP's to 6.5.4.3-6.5.4.3_61959

Should be first 3 digits of the firmware version, so 6.5.4 is what you need to migrate to.  If you're not seeing the option on the migrate dropdown in Instant Config -> AirWave -> AirWave Settings -> policy version migrate dropdown, then you need to upgrade to the latest AirWave release (8.2.6) which introduced the firmware support for the latest Instant firmware.

But when i try to download the upgrade i found until AirWave 8.2.5.1 upgrade package and when i login on the hpe site i and want to start dowloading it ask me the serial. i have entered the serial and  a pop-up with the message

Any idea why this is showing up and also when i use sales order number

Order: 0005430609

On the aruba site i get a message

"Valid Service Contract Missing. Please contact Aruba support to resolve this issue."

can someone help me with this?

Hi,

To fix the service contract issue, you can reach out to the support number and licensing team will be able to update the HP MyNetworking Portal.

Regarding downloading the upgrade package, can you try logging in to support.arubanetworks.com

If its saying ""Valid Service Contract Missing. Please contact Aruba support to resolve this issue." then please reach out to the support-licensing team with sales order number under which AMP support was purchased.

Hi,

As metioned earlier by Rob if you dont have policy version in drop down list upgrade the server to latest code.In 8.2.6 code we have 6.5.3 policy verison support