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Ambiguous supported devices by AirWave

Hi guys,

 

I have to buy many licenses for monitoring several HPE switches by AirWave, but I want to be sure if them are supported by AirWave. The switches are:

 

HPE 1905

HPE 1910

HPE 2920

HPE 4500

HPE 5500

 

As you can see, these switches are very common, and I have seen other posts where people talk about if they can be managed or not, but the AirWave documentation is very clear, and of the above switches, only the HPE 5500 is supported by AirWave, attached document. But it is weird to me since the above switches are very common and support SNMP. Can you clarify that for me?

 

Many thanks,

Julián

Moderator

Re: Ambiguous supported devices by AirWave

From that list, I see specific support references in the code to:

1910, 2920, 5500

 

The 1905 should operate under the 1910 profile.  The 4500 is something that could be taken up in a support case.


Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company

Re: Ambiguous supported devices by AirWave

Hi Rob,

 

Many thanks for your reply. But, where do you see those references? I search in the "AirWave Supported Devices" document and it only mentions the HPE 5500. Do you see that information in the Releases Notes of AirWave? In the User Guide?

 

Regards,

Julián

Moderator

Re: Ambiguous supported devices by AirWave

I didn't check the documentation, as I was looking directly in the code base.  Will bring this up with the documentation team, they should be able to sync code supported devices against what they have listed in the docs.


Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company
Highlighted

Re: Ambiguous supported devices by AirWave

Hi Rob,

 

Sorry for my ignorance, what do you mean with the code base?

 

Regards,

Julián

Moderator

Re: Ambiguous supported devices by AirWave

I was looking through the application code for the AirWave software.  Engineering has visibility of the underlying code.  Customers don't have this view point since the CLI is locked down.


Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company

Re: Ambiguous supported devices by AirWave

Ok, I understand now.


@rgin wrote:

From that list, I see specific support references in the code to:

1910, 2920, 5500

 

The 1905 should operate under the 1910 profile.  The 4500 is something that could be taken up in a support case.


I hope Aruba reviews the documents and rewrites them as necessary since they actually lead to confusion.

 

Many thanks for your help,

Julián

Re: Ambiguous supported devices by AirWave

Hi Rob,

 

One more thing about this. I open a TAC case in order to confirm the support for the HPE 4500 switch, but the TAC guy say this:

 

Estimado, 

Como le comenté en el correo de anterior, de los equipos que ud reporta (HPE 1905, 1910, 2920, 4500 & 5500) solo los modelos 5500 y 2920 son soportados por Airwave.
Los demás equipos no son compatibles con esta herramienta.

Saludos cordiales, 

 

Which translated means:

 

As we have commented in the previous mail, of the equipmentthat is reported (HPE 1905, 1910, 2920, 4500 and 5500) onlythe models 5500 and 2920 are supported by Airwave.
Other equipment is not compatible with this tool.

Really? I insisted with TAC that's only which is stated in the AirWave Supported Devices document, but it should be confirm with Aruba Engineering, but the TAC guy keeps saying the same.

 

Regards,

Julián

MVP Guru

Re: Ambiguous supported devices by AirWave

https://support.arubanetworks.com/Documentation/tabid/77/DMXModule/512/EntryId/31022/Default.aspx

 

List of devices which are listed in HPE device section in support device guide have full support in airwave but we can add other model devices aswell in Airwave  to monitor with limited support.

Regards,
Pavan
If my post address your queries, give kudos and accept as solution!
NOTE: Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba or Hewlett Packard Enterprise.
MVP Guru

Re: Ambiguous supported devices by AirWave

I see support for below model switches aswell and regarding 4500 series switch, we can add the device to airwave but with limited support.

 

AP_TYPE_HP_COMWARE_SWITCH_1910 => 645,
AP_TYPE_HP_COMWARE_SWITCH_1920 => 646,
 AP_TYPE_HP_COMWARE_SWITCH_1950 => 647,

Regards,
Pavan
If my post address your queries, give kudos and accept as solution!
NOTE: Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba or Hewlett Packard Enterprise.
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