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Occasional Contributor II

Can't add background to Visual RF

I'm running Airwave 8.2.11.0. I've got a campus map that I'm trying to add to the background of Visual RF and it's just not taking it. Is there a resolution/file size limit for this? Granted, my map is pretty big (as it's our entire campus).

 

Thanks!

 


Accepted Solutions
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Occasional Contributor II

Re: Can't add background to Visual RF

Don't know what was wrong, but I cropped it slightly, dropping the file size to 10Mb and now it works. /shrug

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Re: Can't add background to Visual RF

Refresh the page.

Dinusha Chandrasinghe
Network Engineer -Enterprise System Solution @PlexusGlobal
ACMP | ACSP | ACCA | MCSA
*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*


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Occasional Contributor II

Re: Can't add background to Visual RF

Nope. Doesn't work.

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MVP Expert

Re: Can't add background to Visual RF

Tried change the background image file in 8.2.11.0 it is working fine. What is the size of image which you are trying to upload?

 

Check VisualRF audit log under VisualRF > Audit page and Visualrf.log under system > status page for any errors.

 

To narrow down issue,try upload smaller image and check the status.


Pavan Arshewar | ACCP

If my post address your queries, give kudos and accept as solution!
NOTE: Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba or Hewlett Packard Enterprise.
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Re: Can't add background to Visual RF

If you dont mind could you share the image file we are trying to upload.

 

Regards,
Vishnu
If my post helped you, don't forget to give kudos ;)
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Occasional Contributor II

Re: Can't add background to Visual RF

Sure. Here you go.

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Re: Can't add background to Visual RF

I was able to upload it on my lab server running on 8.2.11.  Issue looks specific on your server. We would have to take a look at the logs to see what is happening. You can inbox me your email ID i can

take a look at the server.

AirWave_Management_Platform.png

 

 

Regards,
Vishnu
If my post helped you, don't forget to give kudos ;)
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Occasional Contributor II

Re: Can't add background to Visual RF

When I hit save, the system pauses, then the page blinks like it refreshed, but nothing happens. There are no entries in the either log for the time I try to add.

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Occasional Contributor II

Re: Can't add background to Visual RF

Don't know what was wrong, but I cropped it slightly, dropping the file size to 10Mb and now it works. /shrug

View solution in original post