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Can't add background to Visual RF

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  • 1.  Can't add background to Visual RF

    Posted Jun 17, 2020 12:35 PM

    I'm running Airwave 8.2.11.0. I've got a campus map that I'm trying to add to the background of Visual RF and it's just not taking it. Is there a resolution/file size limit for this? Granted, my map is pretty big (as it's our entire campus).

     

    Thanks!

     



  • 2.  RE: Can't add background to Visual RF

    Posted Jun 17, 2020 01:34 PM

    Refresh the page.



  • 3.  RE: Can't add background to Visual RF

    Posted Jun 17, 2020 01:57 PM

    Nope. Doesn't work.



  • 4.  RE: Can't add background to Visual RF

    EMPLOYEE
    Posted Jun 18, 2020 08:07 AM

    Tried change the background image file in 8.2.11.0 it is working fine. What is the size of image which you are trying to upload?

     

    Check VisualRF audit log under VisualRF > Audit page and Visualrf.log under system > status page for any errors.

     

    To narrow down issue,try upload smaller image and check the status.



  • 5.  RE: Can't add background to Visual RF

    Posted Jun 19, 2020 01:33 PM

    When I hit save, the system pauses, then the page blinks like it refreshed, but nothing happens. There are no entries in the either log for the time I try to add.



  • 6.  RE: Can't add background to Visual RF
    Best Answer

    Posted Jun 19, 2020 01:38 PM

    Don't know what was wrong, but I cropped it slightly, dropping the file size to 10Mb and now it works. /shrug



  • 7.  RE: Can't add background to Visual RF

    EMPLOYEE
    Posted Jun 18, 2020 12:38 PM

    If you dont mind could you share the image file we are trying to upload.

     



  • 8.  RE: Can't add background to Visual RF

    Posted Jun 18, 2020 02:06 PM
      |   view attached

    Sure. Here you go.



  • 9.  RE: Can't add background to Visual RF

    EMPLOYEE
    Posted Jun 18, 2020 02:17 PM

    I was able to upload it on my lab server running on 8.2.11.  Issue looks specific on your server. We would have to take a look at the logs to see what is happening. You can inbox me your email ID i can

    take a look at the server.

    AirWave_Management_Platform.png