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Frequent Contributor I

Client Identification in Airwave

We're just rolling out BYOD and have noticed that mobile devices, namely Apple and Android, only display the MAC address in the client details but when I look in DHCP it correctly dispalys the device device name\hostname.

 

First image is the details held in DHCP and the second is what is displayed in Airwave for the same client, is there any way of getting the hostname\device name in DHCP to populate the hostname\device name in Airwave as we want to be able to track devices and know who owns what device without having to go to user documentation.

 

ScreenHunter_136 Jun. 22 10.54.jpg

ScreenHunter_135 Jun. 22 10.52.jpg

Thanks

Guru Elite

Re: Client Identification in Airwave

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*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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Guru Elite

Re: Client Identification in Airwave

If you have a DNS server definited for airwave, it should do a reverse lookup in DNS and populate the hostname parameter http://www.arubanetworks.com/techdocs/AirWave_8_0_Web_Help/UserGuide.htm#AWUserGuide/Chapter2_Config/setup_Display.htm?Highlight=Dns

*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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Frequent Contributor I

Re: Client Identification in Airwave

The lookup device is already ticked as yes and the Hostname lifetime was set to 4 hours I've chnaged that to 24.

 

If I try doing a ping -a on the ip address it doesn't resolve back to a hostname.

 

The security on the SSID is PSK WPA2 with MAC auth.

Guru Elite

Re: Client Identification in Airwave

Does your DHCP server for that subnet publish hostnames to DNS?

*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
ArubaOS 8.3 User Guide
InstantOS 8.3 User Guide
Airheads Knowledgebase
Airheads Learning Videos
Frequent Contributor I

Re: Client Identification in Airwave

It was DHCP it had only been configured to dynamically allow the client to update DNS not DHCP so I've made the change and now all the devices Hostnames have appeared in Airwave.

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