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Controller Detected down on AirWave

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  • 1.  Controller Detected down on AirWave

    Posted Feb 24, 2017 01:37 AM

    Hi All,

     

    i have some problem with AirWave.

    Why my controller detected down on AirWave ? i already re-attached the controller to AirWave, but failed. This problem still persist.

     

    what should i do ???

    kindly need your advice



  • 2.  RE: Controller Detected down on AirWave
    Best Answer

    EMPLOYEE
    Posted Feb 24, 2017 04:52 AM

    How long has this been happening?

    Is there a firewall between Airwave and the controller?

     



  • 3.  RE: Controller Detected down on AirWave
    Best Answer

    EMPLOYEE
    Posted Feb 24, 2017 12:02 PM

    What is the down message it is showing  in APs/Devices>Monitor page of controller in Airwave? If it failing with snmp time out / device unreachable/ICMP error then you have to check below things

    • Make sure you have proivded same community string in APs/Devices>manage page of the controller, which you have configured in controller.
    • Try ping the controller from Airwave command line to check whether it is reachable or not? If it is not reachable then check snmp port is allowed in firewall.
    • If it reachable and community string is correct then try increase the snmp timeout/retries value in Devices Setup > Communication page.