Network Management

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Contributor I

Converting IAP to Campus AP fails - Retrieve Image Failed

We have the following:

- Mobility Controller 7024 - on AOS 6.5.1.2

- IAP275

 

Via instant we try to voncert the IAP275 to Campus AP managed by controller. After hitting the button CONVERT it says 'downloading information form controller'.

 

After a while it shows us the message in Instant:

- Retrieve image failed, please save the log in the popup window. AP will reboot in 15 minutes.

 

We don't see a log. So I don't know wha tis going wrong?

MVP

Re: Converting IAP to Campus AP fails - Retrieve Image Failed

Hi Christian,

 

Off late, have you got any resolution?

I am as well facing the same issue. I am running on: (MODEL: Aruba7240XM), Version 6.5.0.2.

I have converted few 315 IAPs to Campus and it worrked fine, however when I am trying to convert the rest I am as well facing the same issue as yours.

Re: Converting IAP to Campus AP fails - Retrieve Image Failed

Do you see any errors in the logs on the CLI of the controller or IAP? Are there any firewalls between the IAP and controller which  maybe blocking ports?


ACMP, ACSA, ACDX #985
If my post addresses your query, give kudos:)
Contributor II

Re: Converting IAP to Campus AP fails - Retrieve Image Failed

I have the same problem as the person asking the question. My AP and controller is on the same subnet, and the VMC is a 8.2.1.0 OS. The AP is an iap305, so compatibility shouldn't be a problem. 

 

In the log file it says:

Connecting to 172.20.205.1:21... failed: No route to host.
Error: failed to retrieve image

 

But I can ping the controller from AP. And as I said, there is no firewall between them. CPsec is enabled, Auto cert provisioning is disabled, but the AP is in the whitelist and in Approved state.

 

Any Ideas where to start?

Frequent Contributor I

Re: Converting IAP to Campus AP fails - Retrieve Image Failed

Contributor II

Re: Converting IAP to Campus AP fails - Retrieve Image Failed

Hello!

 

I know how to convert ap. Thats why I have a problem. Because after trying to convert it fails with an "failed to retrieve image" error.

 

Daniel

Re: Converting IAP to Campus AP fails - Retrieve Image Failed

Hi;

 

 To see the registry, try to see if it is possible that you have blocked the pop-up window. The firmware download is by FTP, so then you need verification if this port is open between IAP to controller.

 

I hope that helps.

Angel De la Encarnacion

ACMP, ACCP, ACDX #544, ACSA
Contributor II

Re: Converting IAP to Campus AP fails - Retrieve Image Failed

I put a factory default AP of the same type (ap305) on the port and it came up as instant. Then did converting and it joined controller. So I doubt its a network connectivity error, or a port being closed off. I tried the AP with test controller and it joined. So I think its a stuck config on the controller side.

 

Is there a way to purge all config from controller regarding one specific AP?

Frequent Contributor I

Re: Converting IAP to Campus AP fails - Retrieve Image Failed

You need to upgrade the controller to newer firmware to support that model.

6.5.1.2 did not support.


Thank you,
Ratchapas S.
Thailand ^_^
Contributor II

Re: Converting IAP to Campus AP fails - Retrieve Image Failed

I am runnig  VMC 8.2.1.0. So I don't think its a controller firmware problem.

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