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Getting some support on the Airwave Products.

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  • 1.  Getting some support on the Airwave Products.

    Posted Mar 18, 2016 01:50 AM

    Folks,

    How can I get some support on the Airwave products/features? I know we have a licensed model of the Airwave deployed but is there any way I can find the serial number on this? Or the required details for a support contract?

     

    Regards,

    N.



  • 2.  RE: Getting some support on the Airwave Products.

    Posted Mar 18, 2016 02:01 AM

    Apologies for this, I managed to find the information so this can be closed.

    Thanks!!



  • 3.  RE: Getting some support on the Airwave Products.

    Posted Mar 20, 2016 04:09 PM

    could you share how you solved it, might help someone else who searches and finds your question.



  • 4.  RE: Getting some support on the Airwave Products.
    Best Answer

    Posted May 02, 2016 02:42 AM

    sorry for the delay posting this...

     

    Navigate under Home --> License and click on the license infomation.

    This shows the license information as well as the Serial number information.

     

     

    Thanks!!



  • 5.  RE: Getting some support on the Airwave Products.

    Posted Oct 11, 2017 12:33 PM

    What can i do if i cannot see any serial number information?

    I do have valid LIC-AW licenses, but still Airwave shows:

    This is an evaluation version of AMP.

     

    Could this be related to some Evaluation Licenses (AW-EVAL) which are also still active on the server?



  • 6.  RE: Getting some support on the Airwave Products.

    EMPLOYEE
    Posted Oct 11, 2017 01:23 PM

    Even if you have valid Eval Licenses still, there should still be an entry to see the purchased license info.  The home -> license table lets you click to see the details of the license key.  In the event that your license doesn't have a serial line, you can still provide support the license and they can do a reverse lookup based on the license key.