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How to upgrade license in Airwaves

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  • 1.  How to upgrade license in Airwaves

    Posted Oct 14, 2013 04:20 PM

    Hi,

     

    I have an Airwave server 7.7 version with 200 devices licenses and I bought an 50 licenses more but seems like is not working. Just works 200 or 50 but not the 250.

     

    How can I add/combine it that to get 250 that I bought?

     

     

     

     



  • 2.  RE: How to upgrade license in Airwaves

    EMPLOYEE
    Posted Oct 14, 2013 04:33 PM

    In the licensing.arubanetworks.com website, under Airwave, there is a tab to combine licenses.  If you do not see the tab, send an email to support@arubanetworks.com and they should be able to help you.

     



  • 3.  RE: How to upgrade license in Airwaves

    Posted Oct 14, 2013 04:54 PM

    This are my options:
    My AirWave certificates --- Activate AirWave certificate --- Consolidate AirWave licenses --- Transfer AirWave license --- Download AirWave Software

     



  • 4.  RE: How to upgrade license in Airwaves

    EMPLOYEE
    Posted Oct 14, 2013 04:55 PM
    Try Consolidate.


  • 5.  RE: How to upgrade license in Airwaves

    Posted Oct 14, 2013 05:09 PM

    Seems like the new license key does not exist.

     

    "sdfadfsadfasfgdfgadfgadfgdfgsdgfqwertyqweetywqewrty does not exist."



  • 6.  RE: How to upgrade license in Airwaves

    EMPLOYEE
    Posted Oct 15, 2013 05:15 PM

    Opening a support case should be able to get that fixed for you quickly.  It would also let them know to get someone to check up on the license consolidation tool.



  • 7.  RE: How to upgrade license in Airwaves

    Posted Oct 16, 2013 03:02 AM

    Hi,

     

    thanks for your post.

     

    When i don´t find out my issue on the forum and the combinations and "consolitation" trys doesnt works i open the case ;-)

     

    I think that the license is not on the "new" licensing webserver database because I bught it few years ago... i have a 5000 controller (2004 controller) with the similar license issue... 

     

     

    Regards.



  • 8.  RE: How to upgrade license in Airwaves
    Best Answer

    Posted Oct 16, 2013 03:09 AM

    Hi,

     

    Few minutes ago I receive a TAC email with the new consolidated license, I copy and paste and it works.

     

    Regards.