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IMC Update 7.2-7.3 (E0605P) Backup-Error / DBMAN

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  • 1.  IMC Update 7.2-7.3 (E0605P) Backup-Error / DBMAN

    Posted Aug 13, 2018 06:43 AM

    Hi @ all,

    I have upgraded the IMC from 7.2 to 7.3 incl. patch (iMC PLAT 7.3 (E0605P04))
    but my backup is not running anymore.

    The IMC runs on a Windows 2008 server (192.168.160.38)
    , the DB on a SQL Server also 2008 (192.168.160.39).

    After the patch, I started the "installslave" from the IMC (on the SQL server) to patch the DBman. The backup should be on the SQL server (was also so before the update).

     Everything went right before the update:

    2018-07-03 22:00:02 [INFO] [TimeBackup] Begin auto backup
    2018-07-03 22:00:02 [INFO] [Remove] Fail to remove file: C: / Program Files / iMC / dbman \ etc \ dbman_bak.conf
    2018-07-03 22:00:02 [DEBUG] [TimeBackup] Bak host ip address: 192.168.160.39
    2018-07-03 22:00:02 [INFO] [client :: connect_to_server] Starting connect to 192.168.160.39: 2810
    2018-07-03 22:00:02 [INFO] [client :: connect_to_server] Established connection to 192.168.160.39: 2810
    2018-07-03 22:00:02 [DEBUG] [My_Accept_Handler :: handle_input] Connection established 192.168.160.39
    2018-07-03 22:00:02 [DEBUG] [CDataConnStreamQueueT :: deal_msg] Receive command code: 10010
    2018-07-03 22:00:02 [DEBUG] [CDataConnStreamQueueT :: deal_msg] Succeed to create FileTrans thread
    2018-07-03 22:00:02 [DEBUG] [Remove] Remove file: C: / Program Files / iMC / dbman \ etc \ dbman_bak.conf
    2018-07-03 22:00:02 [INFO] [TimeBackup] bak system not config auto restore
    2018-07-03 22:00:02 [INFO] [client :: connect_to_server] Starting connect to 192.168.160.39: 2810
    2018-07-03 22:00:02 [INFO] [client :: connect_to_server] Established connection to 192.168.160.39: 2810
    2018-07-03 22:00:02 [INFO] [CDbBackup :: BackupAllDataBase] Begin to backup all databases
    2018-07-03 22:00:02 [INFO] [CDbBackup :: BackupAllDataBase] Path: 192.168.160.39@aclm_db_imc_aclm_db_20180703_220002_full.db
    2018-07-03 22:00:02 [INFO] [client :: connect_to_server] Starting connect to 192.168.160.39: 2810
    .....

    After the update / patch I only get:

    2018-08-13 12:12:00 [INFO] [TimeBackup] Begin auto backup.
    2018-08-13 12:12:00 [INFO] [CommonBackup] Begin backup ...
    2018-08-13 12:12:00 [INFO] [Remove] Fail to remove file: C: / Program Files / iMC / dbman \ etc \ dbman_bak.conf
    2018-08-13 12:12:00 [DEBUG] [CommonBackup] Bak host ip address: 192.168.160.39
    2018-08-13 12:12:00 [INFO] [client :: connect_to_server] Starting connect to 192.168.160.39: 2810
    2018-08-13 12:12:00 [INFO] [client :: connect_to_server] Established connection to 192.168.160.39: 2810
    2018-08-13 12:12:00 [DEBUG] [My_Accept_Handler :: handle_input] Connection established 192.168.160.39
    2018-08-13 12:12:00 [DEBUG] [CDataConnStreamQueueT :: deal_msg] Receive command code: 10010
    2018-08-13 12:12:00 [DEBUG] [CDataConnStreamQueueT :: deal_msg] Succeed to create FileTrans thread
    2018-08-13 12:12:00 [DEBUG] [CommonBackup] Get bak config file success
    2018-08-13 12:12:00 [DEBUG] [Remove] Remove file: C: / Program Files / iMC / dbman \ etc \ dbman_bak.conf
    2018-08-13 12:12:00 [INFO] [CommonBackup] bak system not config auto restore
    2018-08-13 12:12:00 [INFO] [client :: connect_to_server] Starting connect to 192.168.160.39: 2810
    2018-08-13 12:12:00 [INFO] [client :: connect_to_server] Established connection to 192.168.160.39: 2810
    2018-08-13 12:12:00 [INFO] [CDbBackup :: BackupAllDataBase] Begin to backup all databases
    2018-08-13 12:12:00 [INFO] [CDbBackup :: BackupAllDataBase] Path: 192.168.160.39@aclm_db_imc_aclm_db_20180813_121200_full.db
    2018-08-13 12:12:00 [ERROR] [locateDbPosition] Can not find DB [192.168.160.39@aclm_db_imc_aclm] information in config!
    2018-08-13 12:12:00 [ERROR] [CDbBackup :: BackupAllDataBase] Fail to find DB [192.168.160.39@aclm_db_imc_aclm] information in backup system config
    2018-08-13 12:12:00 [ERROR] [CommonBackup] backup all db failed.

    But he does not do a backup.

    Does somebody has any idea????

    The manual backup goes (so local to the IMC server)

    but if I plan it (under Configure) I get that in the debug-log

    2018-08-13 12:12:00 [ERROR] [locateDbPosition] Can not find DB [192.168.160.39@aclm_db_imc_aclm] information in config!
    2018-08-13 12:12:00 [ERROR] [CDbBackup :: BackupAllDataBase] Fail to find DB [192.168.160.39@aclm_db_imc_aclm] information in backup system config
    2018-08-13 12:12:00 [ERROR] [CommonBackup] backup all db failed.



  • 2.  RE: IMC Update 7.2-7.3 (E0605P) Backup-Error / DBMAN

    Posted Aug 17, 2018 09:55 AM

    Hi,

     

    you should not need to run installslave after update. Just starting the existing "Deployment Monitoring Agent" on the database server should be enough. While starting first time after update on DB Server you should get a message similar to "updating common components".

     

    For the rest of your issue I recommend opening a case. (I assume you tried to reconfigure backup whikle running Deployment Montitoring Agent on IMC Server with administrative rights. This is state in update documentation.)

     

    Regards, Jö