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Is there any way to clear Alerts?

This thread has been viewed 21 times

  • 1.  Is there any way to clear Alerts?

    Posted Nov 07, 2018 02:23 PM

    How do I clear these Alerts? When I click the Alerts tab I get

     

    "502 Bad Gateway error nginx"

     

    Please help... thank you

     

    Capture.JPG

    Capture.JPG



  • 2.  RE: Is there any way to clear Alerts?

    EMPLOYEE
    Posted Nov 08, 2018 10:04 AM

    Yikes, when you have that many alerts -> it's easier to open a support case and get TAC to run the cmd directly in the database.



  • 3.  RE: Is there any way to clear Alerts?

    EMPLOYEE
    Posted Nov 09, 2018 05:09 AM

    We can also decrese alert retention values in AMPSetup>General page, during nightly maintainence it will get purged.

     

    Automatically acknowledge alerts (0-550 days, zero disables):
    Acknowledged Alerts (0-550 days, zero disables):


  • 4.  RE: Is there any way to clear Alerts?

    EMPLOYEE
    Posted Nov 09, 2018 10:11 AM

    Good one Pavan.  But that route will take 2 days to clear if the alerts aren't already acked.  And since there's a UI error, we don't know if there's an underlying db issue that could be preventing auto-ack from happening.  Still worth a try though.