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report configs in Airwave

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  • 1.  report configs in Airwave

    Posted Apr 08, 2015 02:08 PM

    I am getting "no data to report" on the majority on my reports in Airwave. Just setup Airwave, how do I dial it in to gather report data? Setup using Instant controllers. Also need to config weekly automated email of reports. Thxs 



  • 2.  RE: report configs in Airwave

    EMPLOYEE
    Posted Apr 08, 2015 03:15 PM

    - Is your clock set correctly, or did you recently change the time on Airwave?



  • 3.  RE: report configs in Airwave
    Best Answer

    EMPLOYEE
    Posted Apr 08, 2015 05:46 PM

    What is the timeframe of the report you are trying to run?  If you look at AMP Setup -> the historical data retention values define how long date is kept in the database for a report to be run (Keep in mind the more data you keep, the more disk space the database takes up, so there's a performance trade off.  Most customers keep a longer history of reports, while a shorter history of clients to account for this behavior, and export both as CSV and PDF to an external resource - this is set in the report definition).  So if you are trying to re-run an older report, the data is most likely already aged out if you haven't made any adjustments.

     

    If you go to Reports -> Report Definitions, edit each report definition that you want to receive via email weekly -> set report run schedule to weekly and email address to send to.  Or generate new report definitions with the above options set.