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6.6.8 Backup 'Failed to backup extenstions'

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  • 1.  6.6.8 Backup 'Failed to backup extenstions'

    Posted Oct 04, 2017 07:49 AM
      |   view attached

    Updated to 6.6.8.100017 and started receiving the message when manually backing up ClearPass that says 'ERROR - Failed to backup extensions: ERROR: Backup extensions:
    Extensions service is disabled, extensions will not be backed up'

     

    Has anyone else saw this message or have any idea what is not working correctly? I did not stop the Extensions service intentionally.

     

    image.png



  • 2.  RE: 6.6.8 Backup 'Failed to backup extenstions'

    EMPLOYEE
    Posted Oct 04, 2017 07:52 AM
    You should always open a TAC case for upgrade issues.


  • 3.  RE: 6.6.8 Backup 'Failed to backup extenstions'

    Posted Oct 04, 2017 08:12 AM

    Thanks I do have one open. Just wondering if it was observed anywhere else.



  • 4.  RE: 6.6.8 Backup 'Failed to backup extenstions'

    Posted Mar 15, 2018 11:07 PM

    Hi, I have the same issue. Can you share how did the TAC fix this issue?



  • 5.  RE: 6.6.8 Backup 'Failed to backup extenstions'

    Posted Apr 03, 2018 08:47 AM

    Saw the same thing and the answer is:

     

    Symptom: Under certain conditions a ClearPass backup fails and the error message “ERROR - Failed to backup extensions: ERROR: Backup extensions: Extensions service is disabled, extensions will not be backed up” is displayed.

    Scenario: If you do not use Extensions functionality, this issue will not affect your backup and the error message can be ignored. This issue only occurs if the Extensions service is not running during a backup or make-subscriber operation. In this case, any installed Extensions will not be included, but the rest of the backup will proceed normally. The Extensions service must be running during a backup or make-subscriber operation in order to include Extensions in the backup file.

    Workaround: If you have ClearPass Extensions installed and you need to back them up — for example, if you are upgrading to the next major version or if you are migrating to a different 6.6.8 server — ensure that the Extensions service is running during a backup or make-subscriber operation.