Super Contributor II

AD SAM error

I am getting authentication failures between clearpass and AD, the access tracker alert is showing - "No trusted SAM account". I dont have access to the customers domain controller to investigate so I just wanted to know if this is a Clearpass or an AD issue.

Super Contributor II

Re: AD SAM error

I have tried leaving the domain, however this has resulted in a "failed to leave the domain" error.

Guru Elite

Re: AD SAM error

You should have an option to leave the domain without a username and password.  Either way, you will need the customer to use an account that has rights to add the server back to the domain to get it working.

*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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Contributor II

Re: AD SAM error

Hi Matt. What version of CPPM are you running? We've definitely got this working fine with 6.2.0. I suspect your CPPM appliance hasn't been joined to the domain, your credentials aren't valid, or the user account you've been given doesn't have sufficient rights?
Super Contributor II

Re: AD SAM error

Just got customer confirmation that the ClearPasses account had been deleted from AD. Thanks for the suggestions though.

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