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Aftter installin ClearPass Cumulative Patch 1 for 6.3.0 webui doesn't work properly,

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  • 1.  Aftter installin ClearPass Cumulative Patch 1 for 6.3.0 webui doesn't work properly,

    Posted Mar 27, 2014 10:33 AM

    Hi,

    I have two CPPM (ClearPass Policy Manager ) in HA.
    This morning i have installed the ClearPass Cumulative Patch 1 for 6.3.0 that i have found in "Software Update" tab of the web-ui.

    I have installed it only on member that was in down state.
    The installing is completed correctly, without errors.

     

    I have rebooted the CPPM and after the reboot the webui of it cannot be reached.
    If i try to connect, on the browser appear the following message:

    " ClearPass Policy Manager™ could not find the page you requested. Redirecting in 5 seconds... "

    and continue to redirect me on the same page.

     

    I have tried to connect with different browser and with different version of these.
    and i have tried to reboot the CPPM, but without success.

     

    Have you any ideas?

    Thanks in advance.



  • 2.  RE: Aftter installin ClearPass Cumulative Patch 1 for 6.3.0 webui doesn't work properly,

    EMPLOYEE
    Posted Mar 27, 2014 10:34 AM

    Wait about 10 minutes and then do a service restart all. 

     

    It should fix itself.



  • 3.  RE: Aftter installin ClearPass Cumulative Patch 1 for 6.3.0 webui doesn't work properly,

    Posted Mar 27, 2014 10:39 AM

    HI,

     

    Thank you.

    I have tried with "service restart all"  but unfortunelly the situation is the same.

     

     



  • 4.  RE: Aftter installin ClearPass Cumulative Patch 1 for 6.3.0 webui doesn't work properly,

    EMPLOYEE
    Posted Mar 27, 2014 10:40 AM

    I would open a TAC case then. Most of these cases have resolved themselves with a service restart.



  • 5.  RE: Aftter installin ClearPass Cumulative Patch 1 for 6.3.0 webui doesn't work properly,

    Posted Mar 31, 2014 04:40 AM

    Hi,

     

    i have opened a case with TAC.

    I will update you when this issue is solved.