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Android QuickConnect app Problem

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  • 1.  Android QuickConnect app Problem

    Posted Oct 29, 2013 11:05 AM

    Hi, I am having an issue with android clients downloading the QC app. It is working well on all other OS. The app itself seems to download. It app appears on the device but when trying to open the result is a Google play error. Could this be a ClearPass error. ClearPass is running version 6.2.2.5. Thanks.



  • 2.  RE: Android QuickConnect app Problem

    EMPLOYEE
    Posted Oct 29, 2013 11:22 AM

    You will need to check your Firewall settings and your inital role. I just tested last night for another customer and it worked fine in my lab.



  • 3.  RE: Android QuickConnect app Problem

    Posted Oct 29, 2013 12:11 PM

    Thanks tarnold

     

    What firewall protocols destinations need to be open? Do you have a list of rules?



  • 4.  RE: Android QuickConnect app Problem

    Posted Oct 29, 2013 02:28 PM

    This link contains the ports and protocols for communications between controllers, APs and RAPs, as well as management communication. Please review this and it should give you everything you need.

     

    http://www.arubanetworks.com/techdocs/ArubaOS_60/UserGuide/Firewall_Port_Info.php

     



  • 5.  RE: Android QuickConnect app Problem

    EMPLOYEE
    Posted Oct 29, 2013 02:57 PM

    I believe what he is looking for is what firewall rule does he need to have allowed for a user to be able to access the Google play store and download the quick connect app.

     

    Something like this.

     

    http://community.arubanetworks.com/t5/07-19-13-Expert-Day/Allowing-android-clients-google-com/td-p/87290

    and

    http://community.arubanetworks.com/t5/AAA-NAC-Guest-Access-BYOD/CPPM-Android-Install-QuickConnect/m-p/91380/highlight/true#M6404

     

     



  • 6.  RE: Android QuickConnect app Problem
    Best Answer

    EMPLOYEE
    Posted Oct 29, 2013 03:20 PM

     

    netdestination "GoogleAndroid"
     description GoogleAndroid
     no invert
      name android.clients.google.com position 1
      name google-analytics.com position 2
      name ajax.googleapis.com position 3
    !

    ip access-list session "GoogleAndroid"
    alias "user" alias "GoogleAndroid" any permit position 1 queue low
    !

    Then add to your role before deny.

     

    user-role "ROLE"
    access-list session "GoogleAndroid" position 1
    !

     

     

     



  • 7.  RE: Android QuickConnect app Problem

    Posted Oct 30, 2013 01:48 PM

    Tested.Problem solved guys. Thanks