Hi Everone,
ClearPass team releases Posture and Profile Data Updates online and the server checks for these updates on an hourly basis.
The Posture and Profile Data update version 1.48743 which was released today had caused the Policy Service to crash causing authentication issues.
ClearPass team has released an update 1.48751 which has resolved the issue.
Please ensure that the update 1.48751 is installed and the Policy Service is running on all the servers in the cluster, by following the below stated steps.
· To install AV/AS Update version 1.48751, Please navigate to ClearPass Policy Manager GUI àAdministration à Agents and Software Updates à Software Updates page à Click on 'Check Status Now".
· Please navigate to ClearPass Policy Manager GUI à Administration à Server Manager à Server Configuration à Click on the name of the server à Services Control à Check for the status of the Policy server.
· If the status is Stopped, please click on the Start button next to it, to start the service.