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Forum to discuss Enterprise security using HPE Aruba Networking NAC solutions (ClearPass), Introspect, VIA, 360 Security Exchange, Extensions, and Policy Enforcement Firewall (PEF).
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ArubaCare Next-Day Support for ClearPass HW Appliance

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  • 1.  ArubaCare Next-Day Support for ClearPass HW Appliance

    Posted Aug 31, 2014 10:42 PM

    For the Aruba ClearPass Hardware Appliance (CP-HW-500) is there a specific part code for "Aruba Next-Day Support" or is support and hardware replacement for a CP-HW-500 covered by the annual ClearPass Guest Subscription (SUB1-CP-GM-100)?



  • 2.  RE: ArubaCare Next-Day Support for ClearPass HW Appliance

    Posted Sep 01, 2014 01:38 AM
    Depends if you're education or corporate. Typically it'd be EN1-CP-HW-500 or SN1-CP-HW-500


  • 3.  RE: ArubaCare Next-Day Support for ClearPass HW Appliance

    Posted Sep 01, 2014 07:22 PM

    You are correct on your education v corproate assesment.

     

    One note for the original poster.  Any feature licenses that you purchase will not cover support for the actual appliance (HW or Virtual).  Also in general 'subscriptions' inclue both the features and the support.  Thats one of the key differneces from a TOC perspectie and at Aruba Networks subscription SKUs typically start with a SUB-XX-XXX-XXX

     

    Please let us know if you need an Aruba team to reach out to you directly via phone/email

     

    Thanks

    Carlos

     

     

     

     



  • 4.  RE: ArubaCare Next-Day Support for ClearPass HW Appliance

    Posted Sep 01, 2014 09:21 PM

    Thanks for the additional clarifcation CarlosGG, I've sent you a private message with my contact details regarding getting contact from an Aruba Team for assistance with this.