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Black List Clients

Hello,

 

We have two BYOD mobile clients that are automatically blacklisted.

The reason is "User-Defined". This translates to"Manually Blacklisted". We are not manually blacklisting our clients.

<WARN> |AP 2EA-016@172.20.82.89 stm| Blacklist add: 04:db:56:1f:01:0d: Reason: user-defined.

We are using version 6.3.1.6 and 7210 controllers.

 

Any ideas on how to correct this issue.

Thanks.

 

John B.

Re: Black List Clients

Interesting.  Can you do a show audit-trail and see if someone added them in there manually?

Seth R. Fiermonti
Consulting Systems Engineer - ACCX, ACDX, ACMX
Email: seth@hpe.com
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Super Contributor I

Re: Black List Clients

 

What does the "show ap blacklist-clients" command say on the controller.  I've seen this differ from what's in the logs.

New Contributor

Re: Black List Clients

I ran the command, show audit-trail and discovered our security NAC was automatically blacklisting the clients. Thank you. for your help.

 

Guru Elite

Re: Black List Clients

"user-defined" does not always mean a manual blacklist.  Please see the explanations here:  https://arubanetworkskb.secure.force.com/pkb/articles/FAQ/Why-do-few-wireless-clients-experience-problem-in-connecting-to-an-SSID-where-other-clients-have-no-issue


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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