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All-Decade MVP 2020

CISCO and ClearPass "could not determine role id for user clearpass"

Hi,
i have implemented a CleraPass (with guest self-provisioning) with a CISCO WLC.
I used the integration guide of CISCO WLC and Amigopod.

I have created the service like if the controiller was an aruba controller.
The only difference is that instead Aruba:ESSID-Name i have use Connection: SSID.

 

When the guest try to connect to SSID him is redirected to Captive Portal, he put the required information but when click on "Register" he receive this error:
"could not determine role id for user clearpass"

 

I have try to manually create a guest user, so he is able to login.

 

do you have any idea?

Thanks in advance.

 

Best regards

Andrea

Andrea

Accepted Solutions
Highlighted
All-Decade MVP 2020

Re: CISCO and ClearPass "could not determine role id for user clearpass"

Hi,

I have tried to remake the guese self registration page and now all works fine.

 

Best regards

Andrea

Andrea

View solution in original post


All Replies
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Re: CISCO and ClearPass "could not determine role id for user clearpass"

Packet-capture on Clear pass server can tell you what radius attribute coming in to server especially on radius-access request.

Clear pass may drop and not return if we dont see the attribute config.

Highlighted
All-Decade MVP 2020

Re: CISCO and ClearPass "could not determine role id for user clearpass"

Hi,

I have tried to remake the guese self registration page and now all works fine.

 

Best regards

Andrea

Andrea

View solution in original post