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CPPM not returning auth info

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  • 1.  CPPM not returning auth info

    Posted Mar 03, 2020 04:36 AM

    Every so often, when we query a mac address in Access-Tracker we either get a "database error"  displayed or just a blank "temoplate field"  Access-Tracker returns an initial search for with clickable records .. you just can't get any further. Attached are two images, one shoing the db error message the other if you connect to the cluster server that did the auths and tried looking for the info there.

     

    image (4).pngScreenshot 2020-03-03 at 09.31.43.png



  • 2.  RE: CPPM not returning auth info

    Posted Mar 03, 2020 05:16 AM

    Upon closer examination its  all auths performed by 1  cluster node.... and looking in  the master publisher event log for that server we see lots of 

     

    DB write service(fdb) unstable backlog:4

    entries . This stated happening 2:45 this morning ... just after the cppm housekeeping stuff

     



  • 3.  RE: CPPM not returning auth info

    Posted Mar 03, 2020 05:23 AM

    Methinks TAC call required ...



  • 4.  RE: CPPM not returning auth info
    Best Answer

    Posted Mar 11, 2020 05:30 AM

    and of course having raised a TAC call ... 5 mins before a remote session, ( taking into account it had been generating the error for hours) .... the d**n thing sorted itself out!