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CPPM restart after power failure

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  • 1.  CPPM restart after power failure

    Posted Jun 13, 2016 07:34 PM

    I have experienced that a remote CP-HW-500 hasn't powered up by itself after a power outage. Support claims it by default should power up again after power has been restored  However, it has happened twice now.

    Is there a way to check/modify this setting without having to go onsite?

     

    /rene



  • 2.  RE: CPPM restart after power failure

    Posted Jun 13, 2016 07:48 PM

    Is this going to be a Virual Box like a VM installed clearpass server if yes? how the device is getting power ? This could be the issue with the server locally. May we know the specfications of the hardware/software installation?

     

    Thank you,

    Sriram



  • 3.  RE: CPPM restart after power failure

    Posted Jun 13, 2016 07:54 PM

    Hi Shiram,

    This is an Aruba CP-HW-500 appliance. Not a VM.

     

    /rene



  • 4.  RE: CPPM restart after power failure

    Posted Jun 13, 2016 08:03 PM

    OK got it. Would this be a power cord connectivity issue as i dont see the reason for the hardware not booting up post power outage however in other scenarios it working fine.



  • 5.  RE: CPPM restart after power failure

    Posted Jun 13, 2016 08:10 PM

    I doubt it. It always happens when the rest of the data center loses power. It is only the CPPM that stays down until I go on-site and press "on"



  • 6.  RE: CPPM restart after power failure

    Posted Jun 21, 2016 05:02 AM

    So if the CP-HW-500 does not auto-power-on after a power outage it is an RMA candidate?