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Contributor I

Can't reinstall Aruba Via W10

Hi,

 

When I reinstall VIA (3.4) on my laptop (W10) it gives me an error. I've tried to find any info at Airheads and I've changed MaxNumFilters in regedit as one article suggests but that's not the problem. 

 

Anyone with the same issue that could solve it?

 

Thanks!!

Jorge

 

 


Accepted Solutions
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Contributor I

Re: Can't reinstall Aruba Via W10

Solved. I did two things

 

- Update W10 (no drivers, the OS)

- Remove laptop from domain (i used it just for testing, it is not necessary)

 

Thanks for your help!

View solution in original post


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Guru Elite

Re: Can't reinstall Aruba Via W10

You didn't say what error you are getting....


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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Contributor I

Re: Can't reinstall Aruba Via W10

You're right!!

 

The errors I've found in the aninst file are:

 

ERROR aninsthelper 394 unabel to get the Adapter ((null)), close and exit 0

ERROR anvainstall 58 UpdateFn failed!

ERROR aninsthelper 1699 ANVAInstall error -1

 

I attach the aninst if you need more info

 

Thanks!!

Jorge

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MVP Expert

Re: Can't reinstall Aruba Via W10

Do you have any old version Aruba VIA installed on your Windows PC, if YES uninstall and try again and also check if drivers of your PC is up to date, I see below message in log

 

Jul 23 09:40:27.721 p4472 t260c ERROR aninsthelper 394 unabel to get the Adapter ((null)), close and exit 0
Jul 23 09:40:27.722 p4472 t260c INFO aninsthelper 1665 ANGetVADriverVersion returned 8, version=
Jul 23 09:40:27.722 p4472 t260c INFO aninsthelper 1668 VA Driver needs to be installed/upgraded
Jul 23 09:40:27.722 p4472 t260c INFO aninsthelper 712 ANVaInstall enter
Jul 23 09:40:27.722 p4472 t260c INFO aninsthelper 597 GetServiceInfPath return C:\Program Files\Aruba Networks\Virtual Internet Agent\\arubavnic.inf
Jul 23 09:40:27.732 p4472 t260c INFO anvainstall 31 InfPath C:\Program Files\Aruba Networks\Virtual Internet Agent\arubavnic.inf


Pavan Arshewar | ACCP

If my post address your queries, give kudos and accept as solution!
NOTE: Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba or Hewlett Packard Enterprise.
Highlighted
Contributor I

Re: Can't reinstall Aruba Via W10

Hi!

 

I uninstalled it yesterday, is there anything that should be removed manually?

 

And I've just upgraded all the drives using the support assistant but I still can't install via. 

 

Is there any extra info I can send you?

 

Thanks!

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MVP Expert

Re: Can't reinstall Aruba Via W10

Are you seeing issue on this particular windows machine or all windows 10 PCs?


Pavan Arshewar | ACCP

If my post address your queries, give kudos and accept as solution!
NOTE: Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba or Hewlett Packard Enterprise.
Highlighted
Contributor I

Re: Can't reinstall Aruba Via W10

There are no other W10 laptops. I can't install almost anything in my company laptop, so this is a lab laptop...

Highlighted
Contributor I

Re: Can't reinstall Aruba Via W10

Solved. I did two things

 

- Update W10 (no drivers, the OS)

- Remove laptop from domain (i used it just for testing, it is not necessary)

 

Thanks for your help!

View solution in original post

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