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Can't run insight reports CPPM 6.0.1

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  • 1.  Can't run insight reports CPPM 6.0.1

    Posted Sep 19, 2013 01:33 AM

    Hi all, i'm having trouble running a report on Insight on CPPM 6.1

     

    I can login and create the report but the Run report is always greyed out. The report is enabled.

     

    I am logging in as the super admin.

     

    Any ideas?

     

    Scott

    insight.jpg



  • 2.  RE: Can't run insight reports CPPM 6.0.1

    EMPLOYEE
    Posted Sep 19, 2013 01:36 AM
    Check the start/stop date and time


  • 3.  RE: Can't run insight reports CPPM 6.0.1

    Posted Sep 19, 2013 01:40 AM

    these are valid (between 2-3 days ago)

     

     



  • 4.  RE: Can't run insight reports CPPM 6.0.1

    EMPLOYEE
    Posted Sep 19, 2013 01:42 AM
    Can you run it on any of the other reports


  • 5.  RE: Can't run insight reports CPPM 6.0.1

    Posted Sep 19, 2013 01:43 AM

    no other reports can be run either. Even those that have been run previously.

     

    I have tried changing from standard user account so super admin account and still the same.

     

    scott

     



  • 6.  RE: Can't run insight reports CPPM 6.0.1

    EMPLOYEE
    Posted Sep 19, 2013 01:50 AM
    That's odd.

    Try going into CPPM and under sever manager and see if all the services are running.

    Try clearing the browser cache or try a different browser.


  • 7.  RE: Can't run insight reports CPPM 6.0.1

    Posted Sep 19, 2013 01:53 AM

    all services are running and insight is enabled for both servers in the cluster.

     

    The dashboard for insight is showing new data so it does seem to be functioning generally. this site has been "problematic" and is due for an upgrade to 6.2 this weekend so maybe that will sort it out. We have had some odd reports that have caused the disk to fill up and crash the publisher so i'm thinking this may be related.

     

     

    scott



  • 8.  RE: Can't run insight reports CPPM 6.0.1
    Best Answer

    EMPLOYEE
    Posted Sep 19, 2013 01:55 AM
    I would also open a TAC case so we can track it and look into it.


  • 9.  RE: Can't run insight reports CPPM 6.0.1

    Posted Sep 19, 2013 01:57 AM

    will do, thanks for your help!

     

    scott



  • 10.  RE: Can't run insight reports CPPM 6.0.1

    EMPLOYEE
    Posted Sep 19, 2013 02:01 AM
    I just noticed you said insight was enabled on both servers. Is that because you are using auto promote for failover? Usually you only need to enable it on the publisher.


  • 11.  RE: Can't run insight reports CPPM 6.0.1

    Posted Sep 19, 2013 02:04 AM

    insight was an afterthought so i'm guessing we just turned it on out of ignorance.

     

    both servers are utilised as we are load balancing across them.



  • 12.  RE: Can't run insight reports CPPM 6.0.1

    EMPLOYEE
    Posted Sep 19, 2013 02:14 AM
    Just a couple notes:

    Typically in a cluster you would have insight enabled on the publisher or in a large cluster you could have just a dedicated insight.

    Insight can be processor intensive when reports are ran and It can also increase you data replication between the nodes.

    Even if a device is being authenticate on a subscriber the transaction data is still being sent to the publisher so unless you want a full active/active cluster you would only enable insight on the publisher.


  • 13.  RE: Can't run insight reports CPPM 6.0.1
    Best Answer

    Posted Jul 03, 2014 12:11 AM

    for the record, the issues was a browser compatibiltiy problem with IE 10.

     

    Resolved by other browser and subsequent CPPM upgrade