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Captive portal isn't showing up

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  • 1.  Captive portal isn't showing up

    Posted Aug 06, 2012 04:32 AM

    Hi all,

     

    I'm going nuts with this captive portal. I'm actually using 3600 (6.1.3.3) controller with AP 105 in RAP mode. I have one private SSID (which is working) and I'd like to implement captive portal on a separate VLAN (192.168.100.0/24)

    I've followed this KB in order to implement it : http://support.arubanetworks.com/ArubaOSKB/tabid/111/Default.aspx 

    I've also used the 6.1 documentation and followed many many thread in this forum in order to find solution without any succes :(

     

    Here is the situation :

    • DHCP is provided by the controller.
    • APs are in split-tunneled mode
    • ip cp-redirect is set on the controller (192.168.100.254)
    • DNS is resolving (securelogin.arubanetworks.com)
    • user-role is (seems to be) the correct one
    • HTTP authentication checked in order to avoid OSCP trouble
    • ping to the controller is working
    • http to the controller is NOT working


    Issue :

    The captive portal web page is not showing up; even when I'm trying with the web browser

     

    Do you have any ideas on what I did wrong?

     

    Thanks per advance.

     

    Thomas


    #3600


  • 2.  RE: Captive portal isn't showing up

    EMPLOYEE
    Posted Aug 06, 2012 05:41 AM

    Please try to make it work in tunneled mode, first.

     

     



  • 3.  RE: Captive portal isn't showing up

    Posted Aug 06, 2012 05:45 AM

    I have changed the forward mode to tunneled and it's working fine...

    So it should work in split tunnel right?



  • 4.  RE: Captive portal isn't showing up

    EMPLOYEE
    Posted Aug 06, 2012 05:47 AM

    What is the initial role that the user gets before authenticating?  On the commandline, type "show rights <role>" so we can see what rules you are using..

     



  • 5.  RE: Captive portal isn't showing up

    Posted Aug 06, 2012 05:57 AM

    Here is the result from the command line :

     

    show rights vbn-guest-logon
    
    Derived Role = 'vbn-guest-logon'
     Up BW:No Limit   Down BW:No Limit
     L2TP Pool = default-l2tp-pool
     PPTP Pool = default-pptp-pool
     Periodic reauthentication: Disabled
     ACL Number = 71/0
     Max Sessions = 65535
    
     Captive Portal profile = vbn-guest
    
    access-list List
    ----------------
    Position  Name                     Location
    --------  ----                     --------
    1         vbn-guest-control
    2         vbn-guest-captiveportal
    
    vbn-guest-control
    -----------------
    Priority  Source  Destination  Service   Action  TimeRange  Log  Expired  Queue  TOS  8021P  Blacklist  Mirror  DisScan  ClassifyMedia  IPv4/6
    --------  ------  -----------  -------   ------  ---------  ---  -------  -----  ---  -----  ---------  ------  -------  -------------  ------
    1         user    any          udp 68    deny                             Low                                                           4
    2         any     any          svc-dhcp  permit                           Low                                                           4
    3         any     any          svc-dns   permit                           Low                                                           4
    4         any     any          svc-icmp  permit                           Low                                                           4
    vbn-guest-captiveportal
    -----------------------
    Priority  Source  Destination  Service    Action        TimeRange  Log  Expired  Queue  TOS  8021P  Blacklist  Mirror  DisScan  ClassifyMedia  IPv4/6
    --------  ------  -----------  -------    ------        ---------  ---  -------  -----  ---  -----  ---------  ------  -------  -------------  ------
    1         user    controller   svc-https  dst-nat 8081                           Low                                                           4
    2         user    any          svc-http   dst-nat 8080             Yes           Low                                                           4
    3         user    any          svc-https  dst-nat 8081                           Low                                                           4
    
    Expired Policies (due to time constraints) = 0

     



  • 6.  RE: Captive portal isn't showing up

    EMPLOYEE
    Posted Aug 06, 2012 06:01 AM

    Okay.  Change it to split and try to reach the controller by typing 192.168.100.254 in the browser.

     

    On the commandline, type "show datapath session table <ip address of client>" to see what is happening at the time.




  • 7.  RE: Captive portal isn't showing up

    Posted Aug 06, 2012 06:10 AM

    During the browser request :

    #show datapath session table 192.168.100.253
    
    Datapath Session Table Entries
    ------------------------------
    
    Flags: F - fast age, S - src NAT, N - dest NAT
           D - deny, R - redirect, Y - no syn
           H - high prio, P - set prio, T - set ToS
           C - client, M - mirror, V - VOIP
           Q - Real-Time Quality analysis
           I - Deep inspect, U - Locally destined
           E - Media Deep Inspect, G - media signal
           u - User Index
    
      Source IP     Destination IP  Prot SPort DPort  Cntr Prio ToS Age Destination TAge UsrIdx UsrVer Flags
    --------------  --------------  ---- ----- -----  ---- ---- --- --- ----------- ---- ------ ------ -----

     

    Once I get the timeout message:

    #show datapath session table 192.168.100.253
    
    Datapath Session Table Entries
    ------------------------------
    
    Flags: F - fast age, S - src NAT, N - dest NAT
           D - deny, R - redirect, Y - no syn
           H - high prio, P - set prio, T - set ToS
           C - client, M - mirror, V - VOIP
           Q - Real-Time Quality analysis
           I - Deep inspect, U - Locally destined
           E - Media Deep Inspect, G - media signal
           u - User Index
    
      Source IP     Destination IP  Prot SPort DPort  Cntr Prio ToS Age Destination TAge UsrIdx UsrVer Flags
    --------------  --------------  ---- ----- -----  ---- ---- --- --- ----------- ---- ------ ------ -----
    192.168.100.253 10.156.4.53     17   64027 53     0/0     0 0   0   tunnel 36   4    10     4c     FSCI
    192.168.100.253 10.156.4.53     17   57448 53     0/0     0 0   0   tunnel 36   4    10     4c     FSCI
    192.168.100.253 10.156.4.53     17   59643 53     0/0     0 0   0   tunnel 36   4    10     4c     FSCI
    192.168.100.253 10.156.4.53     17   54485 53     0/0     0 0   0   tunnel 36   4    10     4c     FSCI
    192.168.100.253 10.156.4.53     17   52452 53     0/0     0 0   1   tunnel 36   c    10     4c     FSCI

     

    NB : before the device connect to the AP, it has the same output than up there.



  • 8.  RE: Captive portal isn't showing up

    EMPLOYEE
    Posted Aug 06, 2012 06:15 AM

    it looks like traffic is not being returned from your DNS server at 10.156.4.53.  Is the DNS server at 10.156.4.53 routable to the 192.168.100.x address?  Do you have ip nat inside on the guest vlan?  Also, try to bring up the controller web page by typing 192.168.100.254 into the browser on the guest side.

     

     



  • 9.  RE: Captive portal isn't showing up

    Posted Aug 06, 2012 06:22 AM

    This was my conclusion too but if I'm not wrong as I'm requesting the IP address, it shouldn't go to the DNS, right?

    Anyway, 10.156.4.53 is routable to 192.168.100.0/24

     

    Concerning the guest vlan, yes I have :

    interface vlan 3
            ip address 192.168.100.254 255.255.255.0
            ip nat inside
            description "Vlan Guest"

     

    I'm trying to bring up the controller web page by typing controller IP on the guest side but when I'm checking the "datapath session table" it always request the DNS...



  • 10.  RE: Captive portal isn't showing up

    EMPLOYEE
    Posted Aug 06, 2012 06:23 AM

    Please reboot the AP entirely, and try again



  • 11.  RE: Captive portal isn't showing up

    Posted Aug 06, 2012 07:27 AM

    I have rebooted all APs by power off/power on. Nothing change.

    Any clues?

     

    PS : I cannot purge AP as they are already mounted on the ceiling.



  • 12.  RE: Captive portal isn't showing up

    EMPLOYEE
    Posted Aug 07, 2012 05:22 AM

    If this is urgent, please open a TAC case so that they can work to resolve your issue more quickly.