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Forum to discuss Enterprise security using HPE Aruba Networking NAC solutions (ClearPass), Introspect, VIA, 360 Security Exchange, Extensions, and Policy Enforcement Firewall (PEF).
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Clear Pass on Guard health status Initialize Mode on End Devices

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  • 1.  Clear Pass on Guard health status Initialize Mode on End Devices

    Posted Jan 07, 2017 02:59 AM

    Hi, 

    I have deployed CPPM server in my network and End devices get authenticated. Now a days i am facig issue sometimes that some of my client systems whwrein clear pass on guard is installed are facing authenticattion failed meaasge. I have checked end systems and observed Clear pass on guard health status remains in INITIALIZE state. I installed updated claer pass on guard but issue remained same.

    Please help how to troubleshoot this as theses syatems are not going into Quarantine also.



  • 2.  RE: Clear Pass on Guard health status Initialize Mode on End Devices

    EMPLOYEE
    Posted Jan 07, 2017 03:44 AM

    Please open a TAC case.

     

    They will need to look at the logs on the pcs on guard agent to troubleshoot.