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ClearPass 6.3.0 problems Error Code: 9002

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  • 1.  ClearPass 6.3.0 problems Error Code: 9002

    Posted Aug 20, 2014 01:14 AM

    Hi all,

    I have a Clearpass demo that I'm working on. Wired users connect with no problem, wireless users on the other don't. I tried with Android and Windows clients and with both devices I get the same response:

    Error Code: 9002
    Error Category: RADIUS protocol
    Error Message: Request timed out
    Alerts for this Request
    RADIUS Request Timed out

     

    I did read some people that had the same issue but my problem is different. Can you please assist?

    When information will be needed?

     

    I can provide Teamviewer access.



  • 2.  RE: ClearPass 6.3.0 problems Error Code: 9002

    EMPLOYEE
    Posted Aug 20, 2014 03:58 AM
    It is usually the trust chain not being combined on the radius cert.

    See the following KB article.

    http://community.arubanetworks.com/t5/AAA-NAC-Guest-Access-BYOD/Apple-TV-failing-authentication-fails-on-CPPM/ta-p/185584