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Occasional Contributor II

ClearPass Access tracker is empty

I am facing an issue with Access Tracker. Although ClearPass is UP and Running and user are getting authenticated there is no information in Access Tracker. It is completely blank.

 

Any suggestion what might have been wrong? We are on version 6.6.8. 

Guru Elite

Re: ClearPass Access tracker is empty

Are there any days filters enabled?

| Tim Cappalli | Aruba Security | @timcappalli | timcappalli.me |

NOTE: Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba or Hewlett Packard Enterprise.
Occasional Contributor II

Re: ClearPass Access tracker is empty

There is no filter enabled. 

Guru Elite

Re: ClearPass Access tracker is empty

Please open a TAC case.

| Tim Cappalli | Aruba Security | @timcappalli | timcappalli.me |

NOTE: Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba or Hewlett Packard Enterprise.
New Contributor

Re: ClearPass Access tracker is empty

Hi Falam,

 

I am noticing the same thing. Did you reach out to TAC? What was the result? We are running 6.6.9.

Re: ClearPass Access tracker is empty

Have you tried using chrome ?



Thank you

Victor Fabian

Pardon typos sent from Mobile
Thank you

Victor Fabian
Lead Mobility Architect @WEI
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
New Contributor

Re: ClearPass Access tracker is empty

Hi Victor,

 

Thanks for your reply. It does not appear to be a browser issue. It appears to be a clearpass local account issue. I created a test account with the same permissions and it works fine. My coworkers account also works fine. My account for some reason stopped showing items in the Access Tracker. Tested on both Windows and Mac in Safari, Firefox and Chrome.

Everything was working normally a week or so ago, when I last needed to look at the tracker.

 

There is an update to 6.6.10 which I will probably install tonight and see what happens.

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