Don't mean to Revie an old thread, but I'm still running into this same issue. I'm working on a ClearPass 6.2.6 hardware appliance and trying to configure a custom admin privilege for their Security team.
I tried exporting the Help Desk admin role, modified it to only give access to the Local User DB: "con.id.lu" for "RWD". I also tried copying the code from the 6.2 User Guide and modifying for that same access.
My outcome is always the same, when I login successfully, it is simply a blank ClearPass page. It does not have the menu options on the left column, but shows the header (ClearPass Logo + Username / Role) and footer with the Date and CPPM version.
I've also tried changing the access to "con.id" and also "con" and still same result. I've tried using the "mon" condition instead, but still nothing. Any idea what I could be missing here?
Thanks.