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ClearPass Guest- Failed to construct filter on MAC address

I have a ClearPass Guest self-enrollment with associated services for MAC caching in ClearPass. If the Guest user connects and is sponsored, but disconnects from the WLAN before clicking "Login" and re-connects to the Guest network, I get the following error and the user is rejected.

This is happening with a CIsco WLC.

The MAC address can be seen in both Access Tracker and Guest as the same.


Failed to construct filter=SELECTCASE WHEN expire_time is null or expire_time > now() THEN 'false'ELSE 'true'END AS is_expired,CASE WHEN enabled = true THEN 'true' ELSE 'false' END as is_enabledFROM tips_guest_usersWHERE ((guest_type = 'USER') AND (user_id = '%{Endpoint:Username}') AND (app_name != 'Onboard')).Failed to get value for attributes=[AccountEnabled, AccountExpired].Failed to get value for attributes=[Status]
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